- Application Support and
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IT Service Desk Analyst
3 weeks ago
Larbey Evans City of London, United KingdomOur client is a leading global law firm - they are now looking to recruit an experienced IT Service Desk Analyst to join their busy IT team in London. · The IT Service Desk is responsible for providing a professional and high-quality service to the firm's internal staff.It operat ...
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Service Desk Analyst
2 weeks ago
Age UK Group City of London, United KingdomAge UK's Digital & Technology division is recruiting for a **Service Desk Analyst** to join our customer-centric team. · 2023 is a great time to join Age UK. The Service Desk is embarking on an exciting time as we look to create lots of new processes, procedures and working pract ...
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Service Desk Analyst
3 weeks ago
Net2Source Global Workforce Solutions Ltd City of London, United Kingdom**Tittle : Service Desk Analyst** · **Duration : FTE (12 months)** · **Location : London, UK (fully onsite)** · - Perform L1 and L2 administrative tasks for Windows 10 · - Install licensed software on end user machines · - Coordinate with hardware vendor/OEMs for break fix. · - P ...
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Service Desk Analyst
1 week ago
Devonshire Hayes Recruitment Specialists Limited City of London, United KingdomOur London based financial services client is looking for an enthusiastic Service Desk Engineer to join there team. You will be tasked with the following, · - Good experience using Microsoft Windows 10 and familiarity with troubleshooting issues. · - Experience of using collabora ...
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IT Service Desk Analyst
1 week ago
Picture More City of London, United Kingdom**IT Service Desk Analyst** · **Out of Hours including weekends** · **Hybrid - 4 days working from home / 1 day in office** · - Are you an IT Support Analyst looking for a role which offers you free time during the week?_ · In this exciting role at a leading global law firm, you ...
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Service Desk Analyst
3 days ago
IT Talent Solutions Ltd City of London, United KingdomService Desk Analyst needed for a large client of mine based in London. The position will be initially officed based, however, once you are able to work independently you will have the option to work a hybrid shift - 3 days in office / 2 days at home. Therole will entail some tra ...
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Senior Service Desk Analyst
1 week ago
Just IT City of London, United KingdomAre you looking for a the next step in your career? · About the Company · One of the world's leading Global Executive Search firms is looking for an experienced 1st/2nd line support engineer to join their team as a Senior Service Desk Engineer supporting a full range of IT Infras ...
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Carrington Recruitment Solutions Ltd City of London, United KingdomService Desk Analyst, Helpdesk Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). · You MUST have good First Line IT Support / Helpdesk Support experience with excellent troubleshooting ...
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Service Desk Analyst
1 day ago
Maple Technology City Of London, United KingdomWe are looking for an experienced service desk analyst with 2 years' experience on support for Microsoft based systems and Cloud services, to be based in the City of London. · The starting base salary is £28,000-32,000, depending on experience and certifications. · To be consider ...
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Service Desk Analyst
13 hours ago
Maple Technology City of London, United KingdomJob Description · We are looking for an experienced service desk analyst with 2 years' experience on support for Microsoft based systems and Cloud services, to be based in the City of London. · The starting base salary is £28,000-32,000, depending on experience and certifications ...
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Service Desk Analyst
1 week ago
Experis - ManpowerGroup City of London, Greater London, United Kingdom £149.50Service Desk Analyst (1st line) · 3 months contract - view to extend until 31/03/2025 · London - onsite 3 days a week · £149.50 per day inside ir35 · Role · The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls t ...
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IT Service Desk Analyst
1 week ago
CRA GROUP LIMITED London Borough of Newham, United Kingdom3 months contract with an East London based Local Authority · Job Summary: · Provide prompt and effective technical support for all aspects of personal computing to users across the Council through resolution of incidents and service requests in line with agreed service agreement ...
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1st Line Service Desk Analyst
3 weeks ago
Michael Page (UK) City of London, Greater London, United KingdomOur client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf. · 1st Line Support Analyst - City of London · Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or ...
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Stp Operations Analyst
2 weeks ago
Tradition (UK) Limited City of London, United KingdomTradition is currently seeking to appoint a STP Operations Analyst to be based within either the London or Madrid office. · Working as part of the STP Operations function responsible for providing 1st and 2nd level operational support for a large portfolio of Post Trade systems. ...
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2nd Line Support Engineer
3 weeks ago
Understanding Recruitment City of London, United Kingdom**2nd Line Support Engineer** · Are you a 2nd Line Support Engineer with experience in the accounting industry looking for your next exciting opportunity? · This London-based accountancy firm is looking to invest in a talented 2nd Line Support Engineer to join their growing team, ...
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Senior IT Analyst
3 weeks ago
Larbey Evans City of London, United KingdomA top US law firm based in the heart of the city is looking to hire a new Senior IT Support Analyst on an initial 6 month FTC, to support the users in the London office with additional support to European and Asian offices. The role is to work on a rotaof 8am - 4pm and 9.30am - 5 ...
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Technical Engineer
3 weeks ago
Content+Cloud City of London, United KingdomYou are a keen self-starter with excellent customer service and can collaborate effectively. · Acting as a Technical Engineer, you will be part of a bigger Security and Networks team that is responsible for the delivery of a host of proactive and managed security services to a la ...
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Technical Engineer
1 week ago
Content+Cloud City of London, United KingdomYou are a keen self-starter with excellent customer service and can collaborate effectively. · Acting as a Technical Engineer, you will be part of a bigger Security and Networks team that is responsible for the delivery of a host of proactive and managed security services to a la ...
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IT Support Analyst
1 week ago
IPOE Consulting City of London, United KingdomInternational Banking Group based in London, are looking to recruit an experienced IT Support Analyst to join their team. This position requires maintaining and enhancing not only the end user computing environment but also working closely with the systemadministrator to maintain ...
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Service Desk Support Engineer
1 day ago
Franklin Fitch City of London, United Kingdom**Service Desk Support Engineer | London | Hybrid | £25,000 - £40,000** · - Do you feel stagnant in your current role?_ · - Are you looking for a company that truly cares about employee well-being?_ · - Are you looking for a new and exciting challenge in a dynamic and growing pro ...
Senior Service Desk Analyst - City of London, Greater London, United Kingdom - Burman Recruitment
Description
Position - Senior Technical Support AnalystWorking Setup - Hybrid
Location - London
Salary - Up to £57,000
If you think you are the right match for the following opportunity, apply after reading the complete description.
Burman Recruitment are working with a large housing association based in London seeking a Senior Technical Support Analyst to join their IT Team
Role Responsibilities
Third-Line Application Support:
Providing senior-level third-line support for users across various business applications utilised by the organisation.
Change Requests:
Assessing change requests assigned to the Software Support Team and collaborating with system owners to ensure clear understanding of requirements.
Application Management:
Taking ownership of one or more critical business applications throughout their lifecycle, including coordinating and overseeing upgrades.
Relationship Management:
Managing the day-to-day relationship with business owners and technical support teams of software suppliers for applications under your purview.
Complex Incident Resolution:
Troubleshooting complex incidents and addressing service and change requests through the appropriate channels.
Service Desk Oversight:
Proactively monitoring and managing Service Desk ticket queues for the team, ensuring adherence to SLAs (Service Level Agreements).
Project Leadership:
Leading IT projects and application upgrades within your scope of responsibility.
Operational Transition:
Supporting the transition of bespoke developments and commercial software applications into operational support.
Ensuring the Software Support Team has the necessary technical and user documentation, as well as knowledge from internal developers or vendors for efficient management.
The ideal candidate for this role will possessDevelopment Background:
Previous experience in application support and development, with a preference for knowledge of housing systems.
Effective Communication:
Strong communication skills to engage with various stakeholders, gather requirements, and translate them into technical solutions. Comfortable providing guidance on system usage to end users.
Project Management:
Capable of managing small projects and implementing service improvements through process mapping and analysis to enhance customer satisfaction.
Technical Proficiency:
Solid knowledge of SQL and data analysis. Able to work independently within a housing environment.
Proactive Approach:
A proactive and self-directed approach, taking ownership of tasks and effectively prioritising workload.
Team Collaboration:
Willingness to share expertise with the software team and provide support and guidance to other Technical Support Analysts.
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