Jobs

    Legal Adviser or Policy Adviser - Manchester, United Kingdom - The Portfolio Group

    The Portfolio Group
    The Portfolio Group Manchester, United Kingdom

    3 weeks ago

    The Portfolio Group background
    Description
    Legal Advisor

    Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 13 million lives, in their search to add a new Legal Advisor to their team.

    Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

    We are looking for a legally qualified, open minded and enthusiastic individual with high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals.

    The advisor will respond to queries and provide legally compliant advice to clients by telephone and email on wide ranging areas of the law.

    To provide an efficient telephone advice service to all callers.
    To provide Legal Information to callers with set SLA's and time frames.
    To produce fact sheets and documents on request on various areas of the law.
    Ensure that a full understanding of Health Assured's EAP is maintained and where limitations of services are.

    To show general understanding in Family Law, Commercial Law, Criminal Law, Consumer Law, Probate Property & Housing, Civil, Eldercare / Childcare, Motoring, Land Health Care / Medical, Immigration.

    Work on other projects and schemes at Health Assureds request
    As a role/task adhering to the ISO approved policies and procedures.
    Working knowledge of wide range of legal matters
    MS Office knowledge and experience
    Experience working on inbound phone lines
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