Customer Service Advisor - Birmingham, United Kingdom - RSA

RSA
RSA
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Company Overview


At RSA our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

We are a proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe.


We are currently recruiting for a Marine Underwriter to join our established and experienced Underwriting team here at RSA Birmingham, on a hybrid basis.


Your Role
You will work with other Underwriters across both Marine Cargo and Freight Liability within the Regional Marine business.

You will secure profitable renewals in line with agreed area/segment strategies and underwriting the associated cases within agreed processes and risk appetite.

You will spend the majority of your time working with your brokers identifying, discussing, negotiating and converting new and existing business opportunities and making effective underwriting decisions.


You will use your strong analytical, relationship management and communication skills to support the underwriting of a portfolio of accounts.

You will refer and manage upwards, case referrals outside of your personal authority limits. You will be respected internally and externally for your relationship management, trading and technical skills.


About You


Previous experience of working in the insurance industry or other regulated industries would be beneficial but if you don't have previous Insurance experience you must be able to demonstrate your passion for delivering world class customer service.

You will be a team player working to deliver on your team's objectives as well as your own


What we offer you
At RSA we put our people first.

We have adopted hybrid working as standard, to give you better a better work/life balance and an excellent flexible working mindset.

That is on top of insurance discounts (up to 40%) and pension contributions of up to 11%, looking after your wallet and your wellbeing.


We'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.


In Underwriting our vision is to become a function for the future, one with a culture of excellence and trust.

Continuous Investment in systems and process improvement will help us play a key role in ensuring that both RSA & the Intact Group have an edge and outperform.


About You


We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are.

We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.


We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis.

We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we'd love to hear from you.

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey


Position:

Customer Service Representative

Essential Duties & Responsibilities:


  • Excellent phone skills and a willingness to learning new systems
  • Maintain open, friendly, and professional communication with customers, team members, and management
  • Handle customer complaints in a timely manner and in accordance with company policies
  • Respond to customer inquiries regarding the reason for calling in the request for service for which they have made a call or submitted a completed return
  • Assist in scheduling appointments for customers who need them
  • Assist in maintaining inventory of parts and supplies
  • Maintain a high level of service by always treating customers like family
  • Perform other duties as assigned

Required Skills:


  • High School Diploma or GED required; Associates degree preferred
  • Customer service experience preferred but not required, will train the right person
RSA is an equal opportunity employer committed to workforce diversity


Benefits:


  • Company events
  • Company pension
  • Gym membership

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
Hybrid remote in Birmingham


Reference ID:
Marine
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