Engagement Officer - West Malling, United Kingdom - Environment Agency

Environment Agency

Verified Company

West Malling, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Number of jobs available- - Region- South East

City/Town
West Malling

Building/Site

Orchard House

Grade

Staff Grade
Post Type
Permanent

Working Pattern

Full Time

Role Type

Customer Insight, Operational Delivery

Salary Minimum £29,70

Job description
We are the Environment Agency, and we work in partnership with government, local councils, businesses, and communities to manage the impacts of climate change, perhaps the most serious longterm threat to the environment, people, and wildlife that we face.

This a great opportunity to join our passionate and dedicated Customer and Engagement team.
You will be enthusiastic and motivated, someone passionate about making a difference.

Your role will be vital to protecting the Area's reputation and delivering exceptional service through coordinating effective enquiry and information management.

Work will include:

Working with teams across the business to ensure early engagement with key stakeholders
Writing and managing stakeholder engagement plans and guiding teams through stakeholder engagement actions
Identifying reputational risk and working with teams to manage this
Operating across teams to meet these commitments, collaborating with colleagues throughout the area.
Working with our varied internal technical specialists.
Ensuring our responses are accurate, meeting legislative standards.
Supporting Engagement Specialists on project work.
Enabling stakeholder engagement through online consultation platforms.

Responding to incidents is a central part of what we do.

You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident.

This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.

The team
The Customer and Engagement team are the hub of the area. We deliver excellent customer service, support the business, developing exceptional relationships with communities, MPs, and the general public.

We promote and support proactive engagement throughout the business.

Engaging with key communities and stakeholders, dealing with flood risk projects and other issues of public interest, and supporting political and community engagement.

Experience/skills required
Organised, selfmotivated and capable of prioritising busy workloads effectively
Aptitude for finding innovative solutions and problemsolving complex issues
A keen eye for detail and accuracy, with the ability to analyse and present information to a range of audiences
Able to work effectively and build effective relationships internally and externally with a range of partners and stakeholders to help us deliver great service
Experience of networking and stakeholder management
Aptitude to work under your own initiative and as part of a team to achieve planned outcomes
An understanding of, or willingness to learn about the Knowledge of the Freedom of Information Act and Environmental Information Regulations
Good experience of Microsoft Office suite
Flexible and adaptable with positive attitude and willing to contribute to a diverse and inclusive work culture
Contact and additional information
We value diversity and are fully committed to having an inclusive workforce that reflects the communities we serve.

We offer an extensive range of employee benefits and are fully invested in developing team member's skills and careers
The role will be based in Orchard House, Addington ME19 5SH, with interviews planned for September.