Call Handler - Slough, United Kingdom - Howells Solutions
Description
Call Handler - Social Housing Repairs and Maintenance
**Based in Slough
£20,000-£26,000
Full-Time, Permanent Role**Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you
Here at Howells, we are working with a leading, social housing contractor to find a successful and proactive Call Handler to join their team based in Slough.
Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once.
Key duties & responsibilities:
- Provide our clients and customers with excellent, first contact resolution services across multiple channels.
- Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures.
- Able to make up to 60 calls per day and amending appointments on the system as required.
- Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works
- Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone.
- Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour)
You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success.
More jobs from Howells Solutions
-
Category Lead Buyer
Bristol, United Kingdom - 1 week ago
-
Technical Advisor
Essex, United Kingdom - 2 weeks ago
-
Employability Coach
Hastings, United Kingdom - 4 weeks ago
-
Operations Manager
Brent, United Kingdom - 3 weeks ago
-
Design Manager
Brent, United Kingdom - 1 week ago
-
Building Surveyor
Slough, United Kingdom - 3 weeks ago