Customer Collections Advisor - Birmingham, United Kingdom - Sigma Connected

Sigma Connected

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello current and future Customer Service Advisors Is your aim to join a company that don't just say they have a 'good culture' they actually have a great one?

Your title:
Customer Service Advisor

Your hours:
Mon - Fri 9am-5.30pm

Where you work:
Birmingham, office based, Mclaren House

Your salary:
£20,670

What's in it for you (apart from joining an all-round fabulous place to work)?:

Real career development opportunities
22 days holiday (and bank holidays)
Treedom scheme all employees upon passing probation are gifted a tree to plant in the Sigma forest
Pension scheme
Peer recognition and awards scheme
Wellbeing initiatives like desktop yoga and mental health first aiders
Joining a diverse and inclusive workplace
Employee Assistance Programme
The opportunity to be involved in a variety of charitable/volunteer work

And much more

What you'll do and be part of:

You'll be making and receiving calls to customers, in relation to their accounts. Predominantly investigating issues, updating account details, payment queries, complaints, and taking payments.
You'll be discussing options around managing Business energy accounts, educating and supporting customers on solutions suitable for them.
You'll be flexible and have the ability to work independently, supporting the team and client needs where required.
You'll welcome feedback on a range of your interactions and use constructive comments to help grow and develop as an advisor.
You'll enjoy a challenge and won't be put off by complex calls. You'll be a strong individual that thrives under pressure and strive towards customer excellence on every contact.

Customer Service Advisor Requirements::

We're looking for people with great interactive skills who like to be part of a supportive and multi skilled team.
Someone who has great engagement skills, where listening and engaging with a variety of people motivates them.
Someone with a positive outlook who looks to get the best out of every situation, who is motivated by a challenge.
Embraces change and development, and takes every opportunity to engage in feedback and use it to improve
Enjoys the challenge of working to targets and seeing both personal and team performance improve

Who are We? Sigma, part of the Digicall Group

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.

What is our Mission Statement?
Our mission is To improve everything Always We do this by living our four Core Values that help drive our behaviours and what our brand stands for:
Always Learning - because the more we learn the more we achieve
Always Adapting - because flexibility creates opportunity
Always Together - because we are part of our community, not apart from our community
Always Better - because we do more
Sigma Financial Group is committed to promoting a diverse and inclusive workplace.

We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders andan employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter.

Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and ableto give their best.

What's next?

You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Customer Service Agent, Call Centre Operative, Customer Support, ClientSupport, etc.

REF-203618