Call Centre Advisor - Watford, United Kingdom - Workwell

Workwell

Verified Company

Watford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A great opportunity for a skilled customer service agent to grow their skills within an office environment.

We are looking for talented people who are happy to do the late shift, which is 11:30 - 20:00. This role is office based, so it would suit someone living close to our offices in Watford.

The role

Main Responsibilities

Making outbound calls to contractors as and when necessary
Ensuring that all contract information held on our systems is up to date and accurate
Administering and processing correspondence
Supporting our customer contractor base by supplying necessary documentation as required (Contract, P45/60, Timesheets etc.)
Ensuring that customers are kept informed of progress
Prioritising work according to defined service level agreements and the effect on the business
Adhering to the procedures defined for the Service Delivery team
Maintaining documentation and information relevant to the role
Representing the Service Delivery team in a professional manner to promote good customer perception
Assisting where necessary other members of the team in delivery of service
Ensure all queries are well documented and updated

Skills, knowledge and experience required

Team Player
Ability to build relationships within the office and customers on the phone
Multitasker
Excellent communication skills written and verbal (Great command of the English Language)
Ability to prioritise
Ability to demonstrate initiative
Confident and professional telephone manner
Proactive approach
Previous customer service experience

Hours and environment:
Full time, you'll work 37.50 hours per week, Monday to Friday.

The business operates opening hours from 8am to 8pm Monday to Friday & 8am to 12pm on Saturday, you should be flexible enough to change your hours to suitthe business needs.