Senior Tenancy Officer - London, United Kingdom - Islington & Shoreditch Housing Association (ISHA)

Islington & Shoreditch Housing Association (ISHA)
Islington & Shoreditch Housing Association (ISHA)
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
i


Position:


Job Title:
Senior Tenancy Officer


Hours:35 hours (full time)


Location:
ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR


Salary:
£41,757.45


Contract:
Permanent


Application Process
- (a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?

(b) About one challenge (ideally work related) that you've had, how you managed it, and what did you learn?

(c) A challenging housing management problem that you resolved against the odds.

(d) When completing multiple tasks with competing deadlines, how do you prioritise?

(e) anything else you want us to know about you.


Deadline: 12:00pm on Friday 19 April 2024


Interview:
Tuesday 30 April 2024 in person at 102 Blackstock Road.


Requirements:

We are looking for a confident, people-focused individual with great interpersonal skills for this busy Senior Tenancy Officer role.


This is a new role and an exciting opportunity for an experienced Housing Management professional to join our team of Tenancy and Customer Service Officers.


You will bring your knowledge and experience of providing a generic housing management service with a focus on dealing with anti-social behaviour and all other forms of tenancy management.

You will be required to train, develop and motivate 2 customer service advisors responsible for supporting the Tenancy team which includes Outreach & Support and Specialist Housing Officers.


You will work closely with the Housing Manager to develop the service through improved policies and processes while helping to support and achieve our organisational objectives.

Some of the key responsibilities of the role include:

  • Management and delivery of wide range of housing management casework to include the preparation and representation of ISHA in court action.
  • Recruitment, training, and continuous development of 2 Customer Services Advisors (Tenancy).
  • Research and drafting of policies and procedures to support the housing management service.
  • Deputise for the Housing Manager

You


We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues.

This is a busy and varied role, so we're looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities.


You don't need to have manged staff before, but you will need an awareness of the employer's responsibilities and good practice in staff management.

You should have experience of delivering a housing management service from the start of a tenancy through to the end and everything in between (excluding income recovery).

This role would suit an experienced, high performing Housing Officer seeking your next step on your career path.

You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.


Other information:


About ISHA
We are a small but ambitious housing association at a critical juncture.

Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years.

But in these challenging times we know we'll achieve nothing unless we are equally ambitious for own our people.


Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can't be a brilliant landlord if we don't partner with brilliant colleagues. Could you be one of them and be trusted to make _the_ difference?

If this sounds exciting, we want you on our team. Please do apply.


Staff Benefits


We'll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme and other great benefits (see attached).

We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.


Inclusion and Diversity

Asking for adjustments


This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

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