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    IT Engineer - London, United Kingdom - Telefónica Tech

    Telefónica Tech
    Telefónica Tech London, United Kingdom

    1 day ago

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    Description

    Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.


    Global strategic hubs:

    The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.


    Microsoft:
    Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner

    • Palo Alto & Crowdstrike : part of our NextDefense Cyber Security Portfolio
    • AWS : Advanced Solution & Managed Service Provider Program
    We're now recruiting for a Senior Internal Support Engineer to join our busy team based in London. The main focus of this role is to provide support for the use of key business applications and hardware.

    There will also be an expectation of involvement in project work being carried out on the wider business IT infrastructure and platforms.

    Provide support for the use of key business applications.
    Operate a helpdesk system responding to problems quickly, efficiently and in a timely manner.
    Maintain user accounts in Active Directory, Office 365, Exchange.
    Build, service and troubleshoot laptops, desktops and virtual servers where needed.
    Assist with infrastructure planning and projects. This will include any networking, switching or wireless projects under way.
    Co-ordination with 3rd party vendors to support systems.

    To follow and aid in the development and deployment of ISO processes and software solutions in line with business strategy and the priority set by management.

    Assist in the support of onsite meeting room equipment (Poly, Cisco, Surface Hub), WiFi and printing
    Occasional out of hours work may be required as and when necessary.
    Previous applications, software or product support, experience working within a support team
    Previous project delivery or consultancy experience.
    Windows 10/11
    Hardware/software builds
    Windows server experience
    SharePoint, Office 365, OneDrive, Intune/MDM
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