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Technology Compliance - London, United Kingdom - DELIVEROO
Description
DeliverooOur mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. This role is Hybrid and will be based out of our HQ office near London Bridge and your home.
Define and maintain consumer-facing policies that impact compensation costs, including for Deliveroo's newly launched Retail (Shopping) vertical
# Identification of compensation policy opportunities and development of new policies, working with a number of different stakeholders across Deliveroo's core functions
# Analyse , report and identify trends in compensation and refunds cost (e.g. refunds, credits, operational losses/defects)
# Project manage policy workstreams, with effective stakeholder management and communication
Reporting into the head of Policy & Compensation, you will:
Designing consumer policies to meet company objectives and support new initiatives, initially focussing on policies that support Deliveroo's Retail (non-food) offerings
Reviewing policies to optimise for cost or customer experience
Working with commercial, legal and policy teams to ensure policies are compliant across all markets
Recommending partner specific policies to drive the right level of accountability and cost attribution
Analysing data, identifying trends, creating hypothesis and escalating where appropriate
Undertaking project management and governance of new policy roll-outs
Experience in fraud, compliance, operations, finance, consulting or similar
Data driven and detail oriented with excellent analytical skills, commercial acumen and understanding of how a marketplace model operates
Experience in financial analysis and ability to tie the strategy to financial outcomes
Capable of building and maintaining strong effective relationships with a wide range of stakeholders across organisational boundaries, markets and languages
Experience working with large data sets/visualisation tools, particularly on Google Sheets / Excel
Able to identify risks, make appropriate decisions and take relevant timely actions
Proven experience in managing multiple tasks/projects simultaneously; Experience with Looker and/or SQL is a strong plus
Project management experience
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
#
Technology Compliance professionals in London
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Jessica Diakiesse
Senior Human Resources Associates
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Soledad Salto
Sales | Business Development | Sport Events
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Pavithran Murasoli
Mathematics BSc & FinTech and Policy MSc
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Ahmed Elmattawaa
Data Engineer / Data Analyst
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israe samady
Senior Project Manager
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Amir Reza Zaheri
IT & Telecom Professional | PMP® | ITIL® | MIET