Customer Service Advisor - Horley, United Kingdom - YourRecruit Group

YourRecruit Group

Verified Company

Horley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client is a well-established and innovative Data Analysis organisation who helps organisations manage their energy better and are well-respected within their division.

They have been established for over 40 years and as a business, they currently haveover 3.5k customers and employ over 300 people - this role will be based at their
Horley office.

They are looking to recruit a Platform Support Analyst to work within the Project Delivery Team.

This role is essentially a
Customer Service Advisor position - you will be providing an excellent standard of customer support: enabling access to their online platform and encouraging engagement to enrich the customer's experience.

If you have previous Customer Service,Account Management or call Centre experience, then this could be your ideal next step

Salary:
£22,000 to £24,000 depending on experience

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location:
Horley Office, with hybrid option available after training (2 days in the office)

Benefits Include:
Pension scheme, professional qualifications sponsorship, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes
- health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more

What will your working week be like?

Building a strong knowledge of the company products, you will become an expert user of their online platforms. Managing user's onboarding experience, checking data and issuing log ins to the platform to enable registration.
Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required.
Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules.
Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload.
Generation and analysis of monitoring statistics
Maintain accurate notes of conference calls and inhouse meetings as required and promptly distribute as necessary.

Do you have the attributes required?

Consistently professional, confident and calm even in challenging situations.
Demonstrate a customer focused approach; and an expectation of others to do likewise.
Supportive and helpful team player with a flexible and positive attitude.
Proactively share knowledge, skills and experience with others to increase team performance.
Deliver a high volume of quality work on time.
Strive to meet objectives and improve performance.
Highly organised with good attention to detail
Prioritise work well
Articulate, professional and clear verbal communication skills.
Present information clearly and in an engaging way.
Good interpersonal and rapportbuilding abilities.
Precise and appropriate written communication skills.
Good listener; can understand the needs of customers and colleagues
Strong problemsolving and analytical abilities
Strong administrative and organisational skills.
Intermediate knowledge of Excel, Word and Outlook.
Confident and accurate use of departmental computer systems/databases.

For your information

*Interested? Please send your CV in as a Word format only

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