- Oversee and manage all areas of Rockwater to ensure daily smooth running of the business.
- Work closely with Management Team to help achieve the monthly revenue and profit targets.
- Be aware of all financial aspects of Rockwater and put plans in place to maximise sales and minimise costs but always delivering a brilliant guest experience.
- Work closely and have good communication with the Senior Management Team to ensure KPIs are being met and working together to action any shortfalls.
- Be aware of location targets and objectives and assist the HODs in achieving them while also keeping in mind the targets and objectives of Rockwater as a whole.
- Ensure all necessary actions are taken to achieve short, medium and long term goals and objectives of Rockwater.
- Ensure compliance with all company policies and procedures throughout Rockwater including health and safety and food safety procedures.
- Ensure accident reporting is carried out for both guests and employees and participate in the investigation, risk assessment and outcome.
- Fill in for the Operations Director when necessary.
- Deliver adhoc tasks as requested by the Operations Director.
- Ensure the highest levels of service are consistently provided to all guests at all times.
- To be the host of the building and build rapport with guests easily.
- Know who our members are and build relationships with them.
- To be flexible with guest's needs and always willing to go the extra mile and to instill this in your teams.
- Assist with service where necessary at times of high demand.
- Be aware of, and act on guest feedback; and be the point of contact where necessary.
- To make clear decisions and promote a confident and professional image at all times.
- Keep an accurate and up to date record of staffing needs throughout Rockwater and ensure there are plans in place for high and low seasons as well as events to ensure the venue is adequately staffed at all times without overspending.
- Oversee and ensure that regular employee performance reviews are completed.
- Understands performance expectations for each role and monitors progress.
- Be aware of any disciplinary action required and ensure that all meetings are handled fairly and consistently.
- Maintain responsibility for leading, inspiring and motivating the team to achieve stability, increased productivity and employee loyalty.
- Ensure managers and their teams are provided with appropriate coaching and training.
- Ensure all employees knowledge and understanding of allergies and alcohol consumption are up to date and compliant.
- Ensure all employees have proper supplies, equipment and uniform in order to perform their role brilliantly.
- At least 1 years experience as an GM in a high volume venue.
- Experienced in managing large teams. Benefits and Rewards
- Competitive salary package and tronc
- Wagestream - Access your pay early
- Employee referral scheme
- Health assured - Employee assistance programme
- 25% off your food bill up to 4 people
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General Manager - Poole, United Kingdom - Rockwater Enterprise
Description
Rockwater is a growing collection of hospitality venues and outlets across the beautiful South Coast. Our portfolio includes two, soon to be three remarkable beachfront venues, and an array of shacks catering to those with a taste for on-the-go indulgence. Rockwater Sandbanks is now under construction, as our third beachfront venue set to open later on this year.
As General Manager, you will be responsible for ensuring that Rockwater is an
efficient and profitable business, as well as ensuring The Rockwater Experience is delivered to every guest. You will work
closely with the senior managers to ensure all areas of operation are compliant with company standards, including
guest satisfaction and relations, staff recruitment, retention and progression, financial controls and stock
management. As well as ensuring we are a safe and legal environment for our guests and our team.
The Ideal Candidate
Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. As an General Manager you'll play a key role in crafting these cherished moments for our guests. If you're excited about leading teams to deliver outstanding experiences then step inside and discover the Rockwater way. Bring your enthusiasm, share your skills, and be a part of transforming the ordinary into something truly special.
