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Sunderland

    IT Support Senior Engineer - Sunderland, Tyne and Wear, United Kingdom - NRG Resourcing Ltd

    NRG Resourcing Ltd
    NRG Resourcing Ltd Sunderland, Tyne and Wear, United Kingdom

    1 week ago

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    Description

    Job Title:
    Senior IT Support Technician
    Sunderland (Office Based)

    The role is to provide 2nd and 3rd line technical support to the client's internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments.

    The post holder is responsible for the provision of technical support and maintenance to all supported IT business systems, hardware and applications.

    Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system
    Implementing first time fixes and resolving technical issues at a 2nd and 3rd line support level
    Provide mentoring to 1st and 2nd line support engineers
    Executing live changes to data and software in a controlled and authorised manner via approved change management procedures
    Take responsibility and ownership of incidents and requests and escalating where required to senior technical colleagues or 3rd party IT partners
    Demonstrable documentation skills (reports, policies, procedures, workflows) as required and contributing to the creation of procedures
    The role also requires to Act as a deputy to the IT Support Team Leader as and when required providing:
    You must possess a full UK driving license and have suitable transport with business insurance
    Microsoft Office 365 Administration
    Windows Server Administration
    Microsoft SQL Server Administration (Database, maintenance plan management)
    SharePoint Administration (Sharing document library's, editing permissions)
    Web/Application Filtering Administration
    Networking, Network Access Control Administration
    Microsoft Security Centre Administration
    Good understanding of general desktop, networking and peripheral technologies
    Significant Microsoft Windows 10 and 11 Operating System skills and experience
    Significant Microsoft Office Applications 2016 and 2019 skills and experience
    End user device builds and configuration using Intune and automated deployment
    Tablet and Mobile device configuration experience
    Act as a deputy to the IT Support Team Leader as and when required
    ITIL Awareness
    Company pension scheme
    Occupational Sick Pay
    Training and support towards industry recognised certifications
    Cycle to work scheme
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