Head of Technical Support, Distributed - Aberdeen, United Kingdom - Siemens Energy

Siemens Energy

Verified Company

Aberdeen, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Snapshot of Your Day*:

This role is responsible for understanding the customer's technical challenges and providing solutions in conjunction with the Heads of the 4 main functions (Sales, On-Shore, Off-Shore & Operations) and the 4 Product Lines/PCCs (IST, DR, SGT and AGT); define, develop and programme managed solutions to customer's technical problems.

How You'll Make an Impact*:

The Head of Technical Support will have accountability for technical support for GS UK&IE customer units across 4 product lines.

Ability to communicate on complex technical issues with clarity and precision both internally and externally.

Manage a team of up to 13 technical specialists.
Responsible for support strategy for UK&IE Customers.
Responsible for integrated support solutions for multiple product lines.
Responsible for technical repair process
Responsible for technical support for service of nonSiemens (3rd Party) products

What You Bring*:

Proven people management ability and sound commercial and financial awareness skills
Planning, delivery and technical problem solving abilities
International work experience beneficial, culturally aware
Product knowledge
Knowledge of engineering
Operations/ delivery management
Knowledge of a broad range of business functions and practices and able to work across the business functions to deliver solutions (e.g. Working across the Regional teams, PCCs, FSR communities, multipleengineering teams, OSDs and Procurement departments among others)
Willing to frequently travel to Aberdeen offices

About the Team:

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected.

With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.

We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decolonisation, new technologies, and energy transformation.

Our Commitment to Diversity*:

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energise society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits*: