Customer Support Advisor - Portsmouth, United Kingdom - ClearCourse

ClearCourse
ClearCourse
Verified Company
Portsmouth, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company description:
Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business.


Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significantassets during an exciting phase of our evolution.

Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries.

Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.


Job description:
Do you have natural problem-solving skills?

Are you the household tech support?

Have you always been passionate about computers?


In this case, the Customer Support Advisor role that we have open could be the chance to kick start your career in IT and grow in a team that would support your development.


You will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhanceyour well-being.

You'll sit within a team of 12.

The team members are a combination of 1st line and 2nd Line Support Analysts, a Supervisor, a Team leader, and a Customer Support Manager.

This means you'll have plenty of support and people nearby that you can ask for help.


This role is 37.5 hours a week and is based in our office in Waterlooville 5 days a week, office hours are between 8.30am - 5.30pm, Monday to Friday.

There is a requirement for occasional out of hours remote work from home and weekend support will be requiredon a 1 in 4 rota basis once probationary period has been successfully passed.


To succeed, you'll need experience in a customer facing role and experience and knowledge of using computers, preferably in a retail setting.

Excellent customer service skills are a must. It would be great if you have experience in an IT Support role, butif you don't have this experience, don't worry, we would train you

Everyone will get a response.
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