Clinical Administrator - Newport, United Kingdom - St David's Foundation Hospice Care

St David's Foundation Hospice Care

Verified Company

Newport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

Salary:
Circa £20,500 depending on experience

Hours: 37.5 hours per week

Closing date:
Tuesday 18th April 2023

Role type:
permanaent

Job Summary

The post holder will provide full administration and database support to the Clinical Services Department and the Inpatient Unit.

Key Working Relationships

Clinical Service Team
Family Support Team
Inpatient Unit
HR/Finance
Patients/Carers
External Organisations

Key Areas of Responsibility:

Use and navigate software systems such as I-Care Microsoft packages and CANISC, undertake supervision training, to include liaising with IT regarding problems, adding new users, entering patient information and alterations, etc.

Identify and initiate new systems of work to improve and enhance service delivery to share with the senior management team.

Accurately input, update and retrieve data in a timely manner ensuring information is held in a secure and confidential manner in line with data protection guidelines
To undertake patient referrals to the service sensitively and empathetically, being able to communicate with a wide range of people some of whom may be in distress

To provide telephone support for the team, dealing with straightforward and complex enquiries from a range of sources, including the Clinical teams, patients, carers as well as GP and other healthcare professionals.

Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.
Undertaking audit work as required and providing information to Senior Managers when requested.
Producing reports as required, e.g. Hospice at Home, Board reports and reports for Grants/Fundraising/Family Support Team/Education.
Provide cover for other administrative support staff in times of sickness/annual leave or additional workloads.
Undertake general administrative tasks for the team, including word processing, scanning and photocopying.
Person Specification

Qualifications, Experience and Skills

Essential:

Educated to GCSE (or equivalent) standard in English and Maths
Excellent IT skills with experience in using all Microsoft Office packages
Methodical approach and good organisational skills
Able to work under pressure and to tight deadlines
To be flexible and reliable
Adaptable and a willingness to learn new skills
Excellent administration experience in a similar type role
Excellent communication particularly on the telephone.

Desirable:

Proven experience in a healthcare setting

Other Information
Health and Safety

To ensure that the agreed procedures are carried out and be aware of the responsibilities placed on employees under the Health and Safety at Work Act.

To maintain a safe environment for employees and visitors.

Data Protection

If you are required to do so, process and/or use information held on a computer or word processor in a fair and lawful way.

To hold data only for specific registered purposes and not to disclose it in any way incompatible with such a purpose.

To disclose data to authorised persons or organisations as instructed.

Equal Opportunities

It is the aim of St David's Hospice Care (SDHC) to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality or ethnic origins, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.

To this end, SDHC has an Equal Opportunities Policy and it is for each employee to contribute to its success.

No Smoking Policy

SDHC operates a No Smoking policy.

Conditions of Service:

In accordance with SDHC Employment Manual.

Pension Scheme

A Pension Scheme is offered on appointment. Staff may prefer to make their own arrangements.

Confidentiality

All information concerning patients/clients and staff must be treated as strictly confidential at all times.