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Hemel Hempstead

    Liaison Officer - Hemel Hempstead, Hertfordshire, United Kingdom - Cardo Group

    Cardo Group
    Cardo Group Hemel Hempstead, Hertfordshire, United Kingdom

    2 weeks ago

    Default job background
    Freelance
    Description

    Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents.

    Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands.

    Supporting and encouraging an effective partnering relationship between the client, resident, and contractor.
    Maintaining a timely and accurate system of correspondence and contract paperwork with residents.

    Acting as the point of contact between the contractor, site team and resident in relation to progress of works.

    Maintain a high level of customer care within the contract/site by providing guidance and direction.
    Manage the complaints procedure ensuring clients timescales/targets are achieved and exceeded.
    Build customer confidence through communication and building relationships.
    Collating and acting on customer satisfaction surveys.
    Follow project governance, group policy and standard operating procedure.
    Responsible for managing and resolving issues and complaints regarding project works.
    Ensure compliance with process and procedure on all projects.
    Update works and business solutions trackers to produce contract KPIs along with other performance indicators.
    Liaise with colleagues, client and contractors to ensure works are carried out to specification.
    Record and register accurate customer satisfaction surveys.
    providing regular project feedback and updates to the relevant managers and supervisors within Cardo Group.

    Experience:
    This role would suit someone coming from a similar role working in the Housing sector.
    31 days holiday including bank holidays

    • Car allowance/company van
    • Birthday day off
    • At Cardo Group we value diversity. We value our differences such as age, gender, LGBT, ethnicity, religion, and disability.
    We are working hard to build a business that is as diverse and inclusive as the communities we serve


    Job Type:
    Permanent
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