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    Full Time Supervisor - London, United Kingdom - Lids

    Lids
    Lids London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    About Our Company

    General Position Summary

    Principle Duties and Responsibilities

    Generate Sales

    • Produce sales gains, by providing customer service.
    • To meet or exceed Company Objectives in all individual statistics.
    • Learn to provide consistent, documented appraisal of an associate's sales performance. Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives.
    • Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
    • Maintain a professional appearance consistent with Company Dress Code Policy.


    Control Expenses

    • Protect Company assets within guidelines of LIDS Retail policies.
    • Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
    • Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
    • Complete accurate product counts in a consistent and timely manner.
    • Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
    • Open and close the store as required following the procedures per the Operations P&P Manual.

    Additional Principal Duties and Responsibilities

    Supervise Associates

    • Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present
    • Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
    • Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
    • Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the General Manager is not present.
    • Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
    • Assist in recruiting and training store personnel on proper store operations and procedures.
    • Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
    • Perform work of subordinates as needed.
    • Communicate with employees at all levels of the company.
    • Other duties as assigned.

    Job Required Knowledge & Skills

    Education and/or Experience

    • Secondary School certificate or equivalent plus one-year relative experience.
    • Established ability to produce sales results while minimizing loss.
    • Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
    • Ability to operate a computer, as well as maneuver relative software programs.
    • Ability to lift up to 25 kg.
    • Ability to climb a ladder and work with hands overhead.
    • Standing required for up to 100% of the work time.
    • Ability to initiate completion of tasks or activities without necessary supervision
    • Flexible availability – including nights, weekends and holidays
    • Ability to prove eligibility to work in the U.K.

    Preferred Job Required Knowledge & Skills

    Education

    Reports To

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