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Woking

    Pension Specialist - Woking, Surrey, United Kingdom - Yamaha Motor UK

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    Description
    Branch UK within our Aftersales Division for the right candidate to join us as Customer Experience
    managing the performance of our external Customer Contact Centre and team
    involved with our brand, strive to deliver the best customer experience possible,
    customer complaints and find appropriate solutions either through ourselves
    directly or in partnership with our established dealer network.

    The Customer Experience Specialist will have the opportunity to create and drive
    to be experienced enough in this field to have confidence to make such strategic
    Motorcycles
    Boats
    Golf Car/Utility vehicles

    You will ideally have previous customer service experience. should expect to receive regular training on our products and Consumer Law
    delivers against contract
    Customer complaints management & escalations
    Contribute Customer Experience initiatives to Mid Term Plan
    Liaise and build strong relationships with colleagues and the dealer network
    Strong customer service skills and experience
    Automotive industry knowledge - desirable
    Competent with Microsoft Office
    In return we can offer a competitive salary, flexible working opportunities, access
    to a defined contribution pension scheme, private health care after one year

    For the past three years we have also become Great Place To Work certified based on the results from our annual employee survey and we are committed to continuing to enhance the employee experience.

    No agencies please

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