Salesforce Support Administrator - London, United Kingdom - Wilmington Plc

Wilmington Plc
Wilmington Plc
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Salesforce Support Administrator - Hybrid

Location:
Hybrid - London


Salary:
Up to £34k (DoE) + Benefits


Contract: 6 months


Why do we want you?
You are a skilled Salesforce Support Administrator who enjoys providing user support and training.

You are confident in creating reports & dashboards and are curious when faced with data anomalies. Whether working with your team or facing challenges alone, one thing for certain is no 2 days are the same

There's always something new to learn and someone new to meet using your adaptability, communication & flexibility skills.


Interested?
Now could be time to join our global organisation supporting 400 users - we would love to hear from you


We are Wilmington plc


Wilmington plc is a portfolio made up of specialist brands providing custom solutions to customers across the globe from over 10 different offices.


We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges.


Find out more about our core purpose and how we help our customers do the right business in the right way.


Our two divisions, Intelligence and Training, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.


Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them.


We will support you, develop you and recognise you.

As our Salesforce Support Administrator, you will:

  • Provide advanced day-to-day system & user support.
  • Manage ongoing support requests & administrative needs of users.
  • Manage aged tickets.
  • Salesforce Administration & data quality management.
  • Monitor data quality & integrity and performing data tasks such as deduping and data cleansing.
  • Assist users in creating reports & dashboards upskilling them along the way.
  • Work with users & stakeholders to develop a package of reports & dashboards that track KPIs.
  • Work with businesses to monitor usage and advocate best practice.
  • Identify areas of interest and concern and producing analysis to work with the affected businesses.
  • Assist with producing user guides, system maintenance docs and developing training plans.
  • Provide post deployment support.
  • Other duties as required.

In order to be successful in this role you must have:

  • Advanced Salesforce reporting expertise
  • Strong Salesforce configuration knowledge (Process builder, Flow, validation rules, formulas)
  • Experience of reporting writing & dashboard creation
  • Excellent attention to detail
  • Strong organisational skills
  • Proven documentation skills
  • Advanced skills in Microsoft office
  • Strong customer service skills
  • The ability to communicate effectively at all levels both internally & externally
  • Ability to work effectively as part of a remote team.
  • Experience of enduser support & training

You need to be the kind of person who

  • Is a strong team player who can work effectively in a team.
  • Is a quick thinker, able to multitask, have excellent troubleshooting and problemsolving skills.
  • Is comfortably able to work with and build relationships with users, stakeholders, and senior management.
  • Is practical, logical, with a flexible approach.
  • Can remain calm under pressure and work to deadlines.
**If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today
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