Business Operations Administrator - London, United Kingdom - Close Brothers Group

Close Brothers Group

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

OVERALL SUMMARY

Join Close Brothers Premium Finance Team where you will be responsible for the servicing of in-life loans on the system.

Working as part of the Premium Finance team our ideal team member will have previous experience in customer services with excellent communication skills.

RESPONSIBILITIES

Accountable for balancing and accomplishing day to day workload and priorities in a fast paced environment.
Processing inbound documentation; new, amended and resetup loans.
Managing bespoke Broker processes.
Participating in testing new system changes as and when required.
Own and drive resolution of Broker and end Client issues.
Maintain CBPF's compliance with all applicable regulation. This will include ensuring CBPF is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly.
Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles.
Be a driver of an inclusive and engaging work environment.
Be a team player and participate in employee recognition programs
From time to time carry out any other duties that may be required
Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

Excellent communication and customer service skills.
Excellent written, verbal and interpersonal skills to effectively deal with the customer base.
Proven analytical and problem solving skills.
Detail orientated and demonstrated ability to meet deadlines.
Excellent time management skills.
Demonstrated ability in problem solving and resolving customer issues/concerns.
Team member goal orientated and passionate about their work.
Strong PC skills including the ability to troubleshoot common problems and navigate the internet/intranet.
Flexible, innovative and displays control while working in a pressurised environment
Takes pride in presenting a professional image.

_ We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role._
**_ To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you._