Jobs
>
Mountsorrel

    IT Services Engineer - Mountsorrel, Leicestershire, United Kingdom - Catalyst Computer Systems Ltd

    Catalyst Computer Systems Ltd
    Catalyst Computer Systems Ltd Mountsorrel, Leicestershire, United Kingdom

    6 days ago

    Default job background
    Description
    Job Description

    This role is based in Mountsorrel, Leicester.

    A company car is provided for this role.

    Job Title: IT Services Engineer

    Responsible for: N/A

    Team: Professional Services Group

    Responsible to : IT Services Manager

    Company Overview

    Catalyst Computers Systems Ltd supply a dealer management system that is aimed primarily at the motorcycle, caravan, motor vehicle and agricultural industries.

    We help businesses manage all areas of their operations from parts and service, through to sales and finance, with innovative solutions to achieve their business objectives.

    Job Overview

    As a member of the installation and configuration team you will be responsible for installing, configuring and upgrading the baseline for users of our software products across the UK and Republic of Ireland. This includes, but is not limited to, implementing and troubleshooting issues related to hardware, operating systems and the software application. The software applications supplied by our operating companies consist of data held on Linux or Microsoft Windows servers, accessed from client PC's and Remote Desktop Services connections. Onsite work can result in overnight stays being necessary.

    You will be required to provide instruction to customers on procedures for system management and backups, whilst ensuring a clean handover of the system to either an application consultant colleague, or directly to the customer.

    When not performing installation duties you will be based at the Catalyst offices, preparing systems for both installation and direct shipping to customer sites, supporting customers remotely or visiting customers to carry out emergency maintenance tasks.

    Key Responsibilities


    • Liaise with customers, travel to customer site and install equipment


    • Act professionally at all times and communicate in a manner which promotes the company, its products and services


    • Provide advice and training to customers where necessary


    • Working outside of core business hours to minimise disruption to the customer


    • Become involved in ad-hoc tasks as required.

    Qualifications Required

    Desirable – Any relevant industry recognised qualifications or certifications

    Experience and Skills Required

    Essential – Excellent communication verbal and written, customer service skills and an excellent telephone manner

    Essential – Strong analytical and problem-solving abilities, good attention to detail.

    Essential – Ability to communicate with and respect customers at all levels within a company. Essential – Possession of a valid full driver's license is required

    Essential – Strong working knowledge of


    • Microsoft Operating Systems, PC and Server Hardware, Common peripheral devices (printers, scanners, routers, etc...), TCP/IP Networking, WAN and Internet technologies, and Common Office Applications

    Desirable – Any experience of


    • Linux operating systems, Server virtualisation and Cloud hosting environments

    Desirable – Structured cabling installations

    Suitable for someone who...

    Has a minimum of 5 years' experience in a technical role resolving issues with and installing servers alongside the build and configuration of Windows Servers and PC's, peripheral devices and network systems. Any experience of Linux and legacy technologies along with Online/Offline Microsoft Exchange and Active Directory is also desirable.

    You will be able to work under pressure and have a logical, pro-active, and analytical approach to you work.

    You will be self-motivated with effective communication skills, attention to detail and good time management.

    You are able to work as part of a team or independently and be able to manage and prioritise multiple tasks.

    You will have excellent organisational skills.

    Competencies

    Customer Aware - I am able to relate to customers at all levels, understand the commercial nature of the relationship with customers and treat all customers equally and with respect.

    Resilient - I handle work pressure well, working with a varied workload. I am adaptable and handle new or uncertain situations well.

    Analytical - I have strong research skills, with the ability to theorise. A great problem solver, taking clear and logical steps to reach a decision. I report my findings clearly.

    Good Communicator - I have great verbal and written skills. I listen to others, am approachable and open minded. I am open to and give feedback.

    Continuous Improvement - I am eager to acquire new knowledge and skills in order to perform my job more effectively.

    Positive - I convey an optimistic and confident approach to situations.

    Interested - I want to learn more about what I and the company does.

    Committed - I do what I say I'll do; people can count on me.

    Respectful - I treat colleagues and customers with deference and respect.

    Collaborative - I work well with others to get the desired outcome.

    Diversity within the workplace

    At Catalyst we are pleased to say we create a diverse and inclusive work environment. We are an equal opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential.

    As a company, we continuously strive to outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, pregnancy, age, sexual orientation, and/or mental or physical disabilities.

    If you have a disability, such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to complete the process to your best ability.

    Company Benefits

    Company Performance Bonus – Paid annually.

    Cycle to work scheme.

    Generous Company Sick pay

    Death in service – 4 x your annual salary.

    Company pension contribution of 5%

    Maternity, Paternity and Shared Parental leave: Catalyst has a generous policy to cover

    time off to be with your family at important times in your life.

    Medical Cash plan - which gives you access to the best doctors.

    Generous Holiday Starting at 25 days.

  • Verto People

    Service Engineer

    12 hours ago

    Verto People Leicester, United Kingdom Full time

    Service Engineer / Electrical Engineer / Field Service Technician required to join a global electrical engineering manufacturer. · The successful Service Engineer / Electrical Engineer / Field Service Technician shall carry out preventative maintenance, servicing, fault finding & ...

  • Verto People

    Service Engineer

    3 days ago

    Verto People Leicester, United Kingdom Full time

    Service Engineer / Field Service Technician / Installation Engineer required to join a leading engineering supplier of electro mechanical products & services. · The Successful Service Engineer / Field Service Technician / Installation Engineer will provide electrical and mechanic ...

  • Verto People

    Service Engineer

    12 hours ago

    Verto People Leicester, United Kingdom Full time

    Service Engineer / Field Service Technician / Mechanical Engineer required to join a global leading manufacturer of vacuum pumps and systems. · The Successful Service Engineer / Field Service Technician / Mechanical Engineer will provide electrical and mechanical repair, service ...

  • Clear Engineering Recruitment LTD

    Service Engineer

    1 day ago

    Clear Engineering Recruitment LTD Leicester, United Kingdom

    **Service Engineer** · **£44,000 - £48,000 Basic** + On the Job Training + Technical progression + Progression + Healthcare + Tablet + Phone + Vehicle + Fuel card · **Midlands** · Work for a global specialist in photovoltaic systems technology who manufacturer their own solar pan ...

  • Verto People

    Field Service Engineer

    4 days ago

    Verto People Loughborough, United Kingdom Full time

    Service Engineer / Field Service Technician / Pump Engineer required to join a global pumps manufacturer. · The Successful Service Engineer / Field Service Technician / Pump Engineer will provide electrical and mechanical repair, service, maintenance and commissioning on various ...

  • NES Fircroft

    Field Service Engineer

    1 day ago

    NES Fircroft Loughborough, United Kingdom Full time

    The Service Engineer (SE) has an overall responsibility for the hands on servicing and repair of water treatment equipment, Undertaking scheduled service under their contract and one-off planned service outside of their contract, along with emergency call out activity occasionall ...

  • WALLACE HIND SELECTION LIMITED

    Service Engineer

    1 week ago

    WALLACE HIND SELECTION LIMITED Leicester, United Kingdom Full time

    A superb field Service Engineer role with a market leading manufacturer of state of the art product inspection machinery solutions sold to the food, beverage and pharmaceutical markets. Good package and a good work life balance and a genuinely nice place to work. You will be work ...

  • CamTech Engineering Solutions Ltd

    Field Service Engineer

    12 hours ago

    CamTech Engineering Solutions Ltd Loughborough, United Kingdom Full time

    Our client is looking for a Multi Skilled Field Service Engineer ( Electrical and Mechanical ). The role is to service, maintain and calibrate Metal Detectors, X-Ray and Weigh machines. Our client is offering a salary in the range of £40 - £45k per annum DOE, 24 days holiday. The ...

  • Talent Finder

    Service Engineer

    1 week ago

    Talent Finder Leicester, United Kingdom Full time

    Service Engineer | Glenfield | Full Time | Negotiabledepending on experience · Are you passionate about precision engineering and problem-solving? · Do you thrive in a dynamic environment that brings new challenges and opportunities every day? · If so, this is an exciting opport ...

  • EDSB Ltd

    Fire & Security Service Engineer

    12 hours ago

    EDSB Ltd Loughborough, United Kingdom Full time

    EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. · We work nation ...

  • Stirling Warrington Limited

    Lift Service Engineer

    4 days ago

    Stirling Warrington Limited Leicester, United Kingdom Full time

    Lift Service Engineer · Based: Leicester and surrounding areas · Salary: Up to £41,000 · Door to door · Are You a Lift service call out engineer looking for a new opportunity in the industry? · If the answer is Yes, I want to speak to you today. · We are a well-known and esta ...

  • TALENTTECH RECRUITMENT LTD

    Field Service Engineer

    3 days ago

    TALENTTECH RECRUITMENT LTD Leicester, United Kingdom

    **Field Service Engineer - Mechanical Bias** · **Materialographic equipment and services - M1 Corridor** · **Leicester, Northampton, Nottingham, Derby, Luton, Milton Keynes** · **£28,000 - £30,000 Basic Salary + £3.5k OTE + Company Vehicle + Benefits** · - Rare opportunity for a ...

  • First Call Contract Services

    Field Service Engineer

    3 days ago

    First Call Contract Services Leicester, United Kingdom Full time

    Field Service Engineer · Permanent Employment Opportunity · Urgently Required · Do you currently work in a technical, engineering or service environment? Do you have a basic understanding on welding? Are you looking to move into a Field Service Technician position? · First Call T ...

  • Lifting Gear Supplies Ltd

    Electrical Service Engineer

    12 hours ago

    Lifting Gear Supplies Ltd Leicester, United Kingdom Full time

    We are looking for an Electrical Service Engineer required to carry out inspection/service/repair/test and installation of all types of Lifting Gear, cranes, hoists etc and to be responsible for LOLER inspections. · The applicant must live within a twenty mile radius of our work ...

  • First Call Contract Services

    Field Service Engineer

    4 hours ago

    First Call Contract Services Leicester, United Kingdom Full time

    Field Service Engineer · Permanent Employment Opportunity · Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? · First Call Talent Solutions are currently looking to recruit a Field Service E ...

  • Revorec Recruitment Solutions

    Field Service and Installations Engineer

    1 week ago

    Revorec Recruitment Solutions Loughborough, United Kingdom Full time

    Field Service and Installations Engineer - Hydraulics · Leicester, East Midlands, Lutterworth, Coventry · £30,000 to £40,000 per year DOE - Vehicle, Door-to-Door, Overtime x1.5, Development · Are you a Field Service Engineer or Maintenance engineer looking for a technically chall ...

  • Premier Technical Recruitment Ltd

    Field Service Engineer

    4 days ago

    Premier Technical Recruitment Ltd Leicester, United Kingdom

    **Field Service Engineer - Midland's region** · **(Home based) -**ideally based in Leicester, Warwickshire, Coventry or Birmingham area) · **£41,208 basic + van + generous overtime + on £150 per week call out allowances + 5% matched pension + shift premiums + 33 days holiday (rea ...

  • Linnex

    Trainee Field Service Engineer

    1 day ago

    Linnex Glenfield, United Kingdom

    **We are looking for a Trainee field Service Engineer. Experience not necessary and training will be given working with machinery in different industries at Customer premises UK wide. You will be required to travel with an experienced engineer.** · **You may also be required to a ...

  • KONE PLC

    Senior Lift Service Engineer

    3 days ago

    KONE PLC Leicester, United Kingdom Full time

    Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator ind ...

  • Beumer Group

    Field Service Engineer

    2 days ago

    Beumer Group Bardon Hill, United Kingdom

    **Field Service Engineer** · **£40,000 - £50,000** · **Full-time | Permanent** · **Leicester** · **About Us**: · **Conveying, loading, palletising, packaging, sortation and distribution** - BEUMER Group is a leader in the engineering and manufacturing of **high-tech intralogistic ...