Voice Network Engineer - Berkeley, United Kingdom - Lorien

Lorien
Lorien
Verified Company
Berkeley, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Are you a
Voice Engineer looking for a new role? Lorien are currently working with a leading IT and Telecoms provider who are currently looking for a
SC Cleared Voice Engineer to join the team on a permanent basis.

- *Due to the nature of this role a valid and live SC Clearance is need for this role*_


Objectives


Provide a technical support service, covering Incidents & Requests, both remotely and at the deskside, on IT Voice systems & products, whilst adhering to the required Service Level Agreements (SLA).

To meet our customer needs, you will operate in a diverseworking environment, therefore the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.


Key Responsibilities

  • To monitor alarms of all voice nodes, thresholds and identify faults by analysing the physical and logical networks
  • Perform ongoing checks to determine functionality
  • Advise on and arrange rectification of any faults encountered to ensure availability of service, escalating as required
  • To perform minor installations
  • To perform installation checks where appropriate to ensure quality of work, including testing of access to service post installation
  • To diagnose, resolve and fix or raise the appropriate support call progress to completion
  • Refer to relevant procedures to perform role
  • Ensure administration is satisfactory and up to date
  • To carry out all reasonable tasks as requested.
  • Periodically review Daisy Security Policies centrally hosted on the Intranet to ensure full compliance with current legal, regulatory and company requirements.
  • Carry out any 'ad hoc' tickets/non ticketed/project work as and when required.
  • To be compliant with health and safety company policy and legislation at all times.

Knowledge, Skills, Experience
Knowledge / Skills

  • PC literate
  • Customer liaison skills
  • Interpretation of data & actions
  • Decision making.
  • Windows OS literate
  • Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
  • Experience with network fault troubleshooting (not essential)
  • Experience with Network builds (not essential)
  • Experience with VPN and remote work on machines
  • Good troubleshooting skills
If you would like more information please feel free to give me a call on.


Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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