- Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service to our client's IT users.
- Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently.
- Assist in delivering small to mediumsized IT projects involving the company's network infrastructure and desktop estate.
- Provide a "customerfirst" approach to ticket management, adhering to our client's IT standards for service excellence.
- Offer informal training and coaching to IT users, helping them master new systems and tools.
- Evaluate, test, and recommend software and hardware to boost system efficiency and business productivity.
- Administer the client's Active Directory and M365 portal, ensuring accurate access levels for timely user management.
- Monitor and maintain IT stock levels to ensure continuity of service.
- Adhere to the client's IT security standards, managing incidents per security practices.
- Support the maintenance of the client's IT security perimeter, helping identify and understand new and existing attack vectors.
- Work with Microsoft Intune, Autopilot, a cuttingedge PSA, and an RMM tool
- A Microsoft Associatelevel qualification or equivalent knowledge of desktop hardware, software applications, OS, and network connectivity in a multisite environment.
- Excellent customer service skills with a strong understanding of service desk operations.
- Strong problemsolving skills related to desktop/laptop computers, network hardware, and Office 36
- Effective communication skills for working with thirdparty suppliers and resolving incidents.
- Proven ability to deliver complex concepts clearly to users at all levels.
- Ability to prioritise under pressure, manage workloads, and work independently with high initiative.
- Please apply today, interviews will happen in the coming days, for a start within a month, or less.
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Information Technology Support Engineer - Trent, Dorset, United Kingdom - EMBS Technology
Description
Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet.
Help deliver a reliable and efficient service for IT users in this engaging roleJoin one of Nottingham's leading employers catering to thousands of users, where you'll be a vital part of the journey to migrate all desktop/server technology into the Azure cloud.
This is your chance to be part of an exhilarating transformation, accelerate your learning curve, and contribute to the team's groundbreaking achievements.
Role & Skills:
Tech & Tools:
Knowledge, Skills & Abilities:
Salary: Up to £32,000-
Environment: Supportive and dynamic workplace fostering growth-
Benefits: Company pension, on-site parking, work-from-home options, and flexible schedules
The Process:1.
Initial Chat: Josh Williams, our recruiter, will review your technical expertise and career goals
2
Team Introduction:
Meet your future colleagues and explore your role in the team
3
Interview Prep:
We'll help you ace the interview.*Note: A driving licence and car are required for site visits.
