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    Senior Incident - London, United Kingdom - AdRoc

    AdRoc
    AdRoc London, United Kingdom

    1 month ago

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    Contract
    Description

    We're in search of a skilled Senior Incident & Problem Service Manager to become part of our team at a public sector organization.

    Details:

    • Duration: 12 months
    • Rate: up to £550 per day
    • IR35 status: Inside IR35
    • Location: London, hybrid

    The ideal candidate should have substantial experience in handling Major Incidents and problems across all priority levels. It is crucial that this individual can rally the team to enhance the service delivery and find better ways of operating.

    Key Responsibilities:

    • Drive improvements within the team, both in processes and resources, to achieve the desired level of effectiveness.
    • Offer a user-centric service in resolving IT issues impacting the business.
    • Collaborate closely with other teams to address reactive Incidents and establish preventive measures.
    • Align Service Operations processes and protocols to establish a comprehensive Service Management Life Cycle.

    If this opportunity as a Senior Incident & Problem Service Manager intrigues you, feel free to explore this role further.

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