Transport Booking Clerk - Corby, United Kingdom - Maxim Logistics Group Ltd

Maxim Logistics Group Ltd
Maxim Logistics Group Ltd
Verified Company
Corby, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job description

Role Purpose Statement


The role of the Transport Booking Clerk is to understand and undertake all aspects of the administration functions within the Traffic Office, with particular emphasis on job input and booking in deliveries.

Responsible for the upkeep of our Transport Management System including booking times, amendments, cancellations and additions to ensure the system is accurate and live at all times for planning purposes.


  • Book in deliveries and collections on behalf of Maxim Logistics, both internally and externally
  • Ensure accurate and 100% completion of bookings for the following day
  • Communicate with the drivers to ensure that booking times are achievable and deal with this accordingly
  • Deal with incoming and outgoing phone calls on a daily basis
Pre & Debriefing drivers to ensure all required standards are met

  • To complete nonconformances and report them to the customers
  • To monitor customer performance against prescribed process and report persistent failure to Maxims Customer Services Manager

Knowledge, Skills, Experience

  • Good customer skills and knowledge of Microsoft Office package
  • Office experience essential
  • Excellent customer focus
  • Excellent telephone manner
  • Very good verbal and written communication skills

Competencies/Leadership Traits

  • Attention to detail/accuracy
  • Ability to prioritise workload
  • Ability to work in a fast paced, busy environment
  • Reliable, organised and proactive
  • Able to show initiative and common sense

Job Types:
Full-time, Permanent

  • How many years of customer service experience do you have?

Job Types:
Full-time, Permanent


Salary:
£21,303.00 per year


Benefits:


  • Onsite parking

Schedule:

  • Monday to Friday

Experience:

- customer service: 1 year (preferred)


Education:


  • A-Level or equivalent (preferred)

Work remotely:

Salary:
£21,303.00 per year


Benefits:


  • Life insurance
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:
- nn175xz: reliably commute or plan to relocate before starting work (required)


Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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