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Northallerton

    IT Support Officer - Northallerton, United Kingdom - BAE Systems Strategic Aerospace Services WLL

    BAE Systems Strategic Aerospace Services WLL
    BAE Systems Strategic Aerospace Services WLL Northallerton, United Kingdom

    1 week ago

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    Description

    Description.


    TheIT Support Officer will be responsible for the daytoday support ofbusiness IT and managing assets and peripheralequipment.

    Therole will involve ordering issuing and controlling equipment aswell as assisting staff with initial log on procedures and supportthrough fault reportingprocesses.

    Thisrole is a parttime position onsite at RAF Leeming. Hours will becirca 25 hours per week nominally spanning threedays.


    Coreactivities.

    Dayto day support to users and the company in relation to IT accountsandassets.

    Ordercollection issue and control of IT assets and peripheralequipment.

    ConfigureIT assets to meet companyrequirements.

    Loguser faults and assist with progression andresolution.

    Respondto work requests in line with Customer SLAs.

    Supportthe planning and prioritisation on a range of InformationManagement & Technologyactivities.

    Supportfault investigationtasks.

    Assistin the continuous improvement of Systems andServices.

    Technicalunderstanding of system administration & knowledge ofdatabase architecture and supporting applicationlayers.

    Supportto users in maintaining IT security in line with companypolicies.


    Keyaccountabilities.

    Performanceindicators Ensure the effectiveprovision of IT support activities by meeting delivery targets andreporting any impact on Operations. Understand how individualactions contribute to overall deliveryperformance.

    Completionof activities Ensure all ITsupport is appropriately documented and records are maintained onrelevant systems (IT / paper based). Compile required reportingidentify any issues and escalate asappropriate.

    Procedure/standardsComply with the Part 145Exposition and its associated procedures and standards and anyother Company procedures and standards as applicable. Identify andpropose changes asrequired.

    SafetyManagement System Ensure HumanFactors and Error Management philosophies are applied to all ITsupport activities. Understand the risks associated with IT and themeans by which they are mitigated andmanaged.

    ManagementSystem Assurance EnsureIT support iscompliant with the AM&S Governance and Assurance frameworkincluding supporting Process Confirmations and independentassurance audits. Support the response to audit findings in atimely and appropriate manner and provide information to supportthe relevant reviews. Support the implementation of identifiedimprovements to overcome any noncompliance and monitoreffectiveness.
    Statutory/ Regulatory & Legislative requirements Able to demonstrate anappropriate level of understanding and application of the relevantContinuing Airworthiness Regulatory framework. Support theimplementation of any Regulatorydriven changes into IT activities.Ensure compliance with all other requirements e.g. ITIL GDPR ITAREaPW ISOetc.

    ContractualRequirements Ensure compliancewith applicable contractual requirements e.g. through support tocontract reviews and the incorporation of required changes into ITprocesses.

    Requirements


    Requiresunderstanding of Information Management & Technologysystems and the principles and approaches that influence theirperformance.

    Requiresa depth of understanding knowledge and experience relevant to ITsupportfunctions.

    Understandingof the importance of customer service skills in relation to ITsupport.
    Possessan understanding of ITILframeworks.

    Benefits

    CompetitiveSalary

    AnnualBonus

    PensionScheme

    LifeAssurance

    25Days Annual Leave plus Public Holidays

    Onsite gym fitness classes and access to swimmingpool

    FreeParking

    Requires understanding of Information Management & Technologysystems, and the principles and approaches that influence theirperformance. Requires a depth of understanding, knowledge andexperience relevant to IT support functions. Understanding of theimportance of customer service skills in relation to IT support.Possess an understanding of ITIL frameworks.
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