- Ensure the customer journey is followed to promote customer excellence
- Respond and complete open COINS issues in a timely manner
- Ensure the Customer Hallmark is followed to ensure customer excellence is provided
- Ensure that all contractors comply with the Defects Resolution Process within their Trade Specification ensuring that the timescales to complete defects are achieved within that timescale.
- Up to date relevant knowledge of building legislation
- Up to date relevant knowledge of Health and Safety legislation
- Previous experience gained through working in Site Management; Clerk of Works; Buildings or NHBC inspection roles is an essential requirement
- A 1st class understanding of the expected fit and finish of a new home
- The ability to deal with difficult situations and communicate in a clear and confident manner
- Strong customer facing experience coupled with a delivery focus
- Team commitment
- Demonstrates eye for detail and commitment to delivery excellent standards
- Excellent organisational skills
- Effectively manage time in order to meet deadlines
- Professional attitude and approach to work
- Ability to competently operate MS office (Word & Excel)
- Current and Valid UK driving licence
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UPS Engineer
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Assistant Site Manager/Site Manager - Shenley Brook End, Buckinghamshire, United Kingdom - Keepmoat
Description
Main purpose of the role
The Assistant Site Manager reports to the Site Manager and the main responsibilities are to assist the site team to manage the building project in accordance with agreed timescales, quality, and cost.
To understand, implement and adhere to Health & Safety policy and strategy and ensure that all staff reporting to them do the same and to ensure in the Site Managers absence all those duties are fulfilled.
Customer Care
Essential:
Desirable:
Essential:
* 5 GCSE's at Grade C or above along with industry requirements
Desirable:
Level 4 in Construction Management
