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Test and Repair Technician - Stevenage, United Kingdom - Elecro Engineering Ltd
Description
Job Purpose:
·Provide both technical and product information to customers, (UK and overseas) resolving enquiries and problems to achieve complete customer satisfaction via phone and email
·Undertake technical maintenance and assist with repairs as required
·General production of swimming pool equipment including making of sub-assemblies, looms and harnesses preparation, wiring, testing and packing
·Ensure that the highest company quality standards are maintained
·Monitor component stock levels within the department and liaise with the supervisors to ensure sufficient component stock levels are maintained
Attitudes and Disposition:
·Work flexibly and efficiently as part of a team and liaise closely with other team members
to maintain absolute confidentiality in all related matters and to prevent disclosure of information
·Always maintain a calm, positive and professional approach when dealing with staff and clients
·Maintain a tidy and organised environment conducive to efficient working practices
·French language would be an advantage
Core Responsibilities and Duties:
Technical
·Provide a high standard of technical advice and guidance to customer issues in a timely manner via email and telephone, a good knowledge of single, three phase and electrical installations will be required
·Oversee technical maintenance and assist with repair operations to ensure that service delivery is not compromised
·Undertake investigations and provide reports in relation to customer issues and feedback
·Review technical information, manuals and processes, updating and improving where relevant
Production
·Assist in development of new products
·Organize samples, jigs and components
·Carry out repairs of the products
·Pressure testing
·Electrical testing
·Maintain tooling to keep in good working condition and report any potential issues with tooling to a supervisor
·Adhere to all safety guidelines dictating the production and handling of materials in the factory and report safety concerns to a supervisor
