Team Leader - London, United Kingdom - Hymans Robertson LLP

Hymans Robertson LLP

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you seeking a diverse Administration Manager role with exciting challenges, a varied portfolio of TPA clients and a chance to optimise service and revenue opportunities? You will play a key part in supporting the implementation of the business plan and proactively leading and developing the administration delivery and people/team to fulfil a market-leading service to our clients.

At Hymans Robertson you will not only have all the above but will be a valued member of our Firm.

You will be given excellent development opportunities and work in a supportive and collaborative culture, with great colleagues. The role is demanding but comes with great rewards.

It's an exciting time to join our business as we evolve our model and change the future of administration delivery for our clients.

This role is in our Third Party Administration Management Team for Client Delivery in London.

The Administration Manager is a hands on role and will promote the Hymans Robertson brand and values whilst ensuring client satisfaction through proactive management of internal and external relationships.

You will be responsible for a defined client portfolio and leading Team Leaders, Principal Administrators and/or Administration Consultants and working closely with other teams to meet all client/members' needs.

You will also have people manager responsibilities and will play an active role in winning new work and the implementation of new client schemes.

Key responsibilities will include:

Overseeing up to two Administration Teams.
Review and monitor administration services to maintain service standards
Reviewing and ensuring Service Level Agreements are consistently met for individual clients.
Produce and maintain annual client account plans and record and planned for the assigned client portfolio.
Scope and project manage any special projects with client, administration, and system teams.
Working with the Client Service Delivery Lead to analyse client profitability
Ensure monthly billing is completed on time
Key point of contact for team leaders regarding clients.
Key point of contact for team members on technical issues and nonstandard cases.
Assist in development and implementation of new, standard operation procedures for administration services.
Finding ways to continuously improve workflows and practices.
Ensuring accuracy, consistency, and the highest level of quality assurance.
Be commercially aware, specifically when identifying and agreeing scope of work outside agreed fee basis.

And you will be happy to:

Take the lead on very complex cases and provide technical guidance to the team as required.
Maintain working knowledge of all systems, products and your clients.
Oversee Reviewer process in line with best practice guidance.
Act as escalation point on progress and any identified risks from Team Leader
Contribute to TPA resource planning and support recruitment and onboarding activities as required.
Actively build and maintain employment engagement and identify areas for improvement.
Look for opportunities to delegate work to others.
People Manage members of the team to encourage their career development.
Adhere to the firm's Information Security standards, professionalism requirements, policies, procedures and compliance requirements.

Qualifications, Skills and Experience:

Several years' experience of managing active workflows and associated projects across multiple teams and in compliance with service quality standards.
Experience of supporting client relationships from operational point of view.
Experience of leading teams with a collaborative, inclusive and consultative approach.
Good knowledge of current DB & DC pension legislation.
Knowledge of Pensions Administration operating systems e.g. UPM.
Analytical mindset with focus on high quality and attention to detail.
Relevant professional qualification such as Associate Membership to the Pension Management Institute, or equivalent experience.