Sr. User Experience Researcher - London, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a creative and resourceful User Experience Researcher with strong design research skills to join our rapidly growing team of innovators, disruptors and problem solvers.

As a User Experience Researcher, you will develop research strategies that deliver actionable insights using primarily qualitative research methods to improve and innovate on digital and overall employee experiences.

You will scope and craft research plans, conduct research sessions, and present findings to stakeholders.

Naturally, we want someone who is able to understand the big picture, but we are also looking for an individual who cares about detail and will complement and embody our team culture - caring and empathizing with users, showing kindness, seeing a need or pain point and actively reaching out to help.

If you can explain why you're that person, we want you

Primary Responsibilities

Partner with product owners and design leads to understand the user segments and related product/service offerings
Partner with stakeholders to understand project goals and identify areas where user experience research can provide greater insight and success
Design and execute mainly qualitative research studies that follow research best practices and methodologies
Ensure all research study results are actionable and contribute directly towards meeting project and business goals
Present and communicate research findings and opportunities to the project team
Partner with designers and project team to identify future research needs, produce project briefs estimating scope and level of effort

Qualifications

3+ years of experience planning and executing user research studies
Bachelor's degree required
Demonstrated ability to drive medium complexity initiatives
Demonstrated ability to champion user experience research
Demonstrated ability to incorporate design thinking into the product development process
Clear articulate communication skills
Demonstrated ability to work in a fastpaced environment
Familiarity with banking and finance a plus

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.