1st Line Service Desk Engineer - Bradford, United Kingdom - Techunite Ltd

Techunite Ltd

Verified Company

Bradford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Techunite Ltd are recruiting on behalf of an expanding MSP just outside of Leeds for a Service Desk Engineer working to provide an exceptional and professional service to clients.

MSP experience is highly desirable however all backgrounds will be considered.

Key responsibilities:

Provide responsive support to all customer enquiries and incidents
Achieve KPI's by responding to all new assigned tickets within 30 minutes and responses to all open tickets every 24 hours.
Managing own ticket queue, providing a positive support experience for customers
Carry out daily checks to backups and client infrastructure alerts
To produce and maintain full client documentation, ensuring all changes and amendments are accurately recorded
Provide onsite support to customers when necessary
Have a desire to be part of an overall team and achieve team goals
Commercially astute, understanding the need to balance service levels with necessary recharges
Strong problemsolving skills
Ability to work under own initiative
Flexible, calm and approachable, 'can do' attitude
Full driving licence with own vehicle

Technical Skills:

Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
Produce and maintain detailed documentation of customer networks
Broad knowledge & experience of "day to day" IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues.
Windows Server 2012r2, 2016, Active Directory, Group Policy, Hyper-V

Office 365/Sharepoint

Migrations, Day to Day management
Cloud Hosting Technologies (Azure/AWS)
Some knowledge of networking
Managed Switches, Firewalls, TCP.IP, DHCP,DNS VLAN
Knowledge of VOIP

**Even if you feel you don't meet all of the criteria above this company offer excellent opportunities for growth. They will put together a structured plan to support your long term development.