Customer Operations Administrator - Glasgow, United Kingdom - ACCA

ACCA
ACCA
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're seeking a
Customer Operations Administrator on a Part-Time, fixed-term contract basis. This position sits within the Student Support team, based in our Glasgow office.


The Customer Operations Administrator's role is to provide administrative support to ACCA's customers through Key processes; whilst ensuring the highest standards of quality and compliance are met.


The job
Reporting to the Customer Operations Team Manager on a day-to-day basis, you'll be involved in the following:

  • Responsible for the delivery of student-related processes ensuring all internal/external SLAs are achieved
  • Handle all queries relating to our student's journey to affiliate status
  • Ensure all actions carried out in line with ACCA's standard processes and policy
  • Demonstrate an understanding of uptodate procedural and policy knowledge
  • Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the Customer Service directorate
  • General adhoc duties as requested by the Team Manager
  • Show an interest and understanding of customers' needs, with a view to continually searching for ways to improve the customer experience.

The person

We're looking for someone who:

  • Excellent customer service skills
  • Ability to understand customer needs and provide the correct solution
  • Excellent organisational / planning skills,
  • High level of interpersonal skills and an ability to communicate (Written and Verbally) professionally across the internal and external stakeholder groups
  • Strong attention to detail and ability to manage own workload
  • Strong confidence using Microsoft packages, i.e Word and Excel


We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this.

We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.


We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees.

We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

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