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Assessor in Dental - Manchester, United Kingdom - ACTIVATE GROUP LIMITED
Description
Reports to:
Bodyshop Manager
Salary:
up to 50k depending on experience, plus bonus scheme.
Help deliver outstanding service/high-quality repairs for our customers, and in return you'll receive competitive pay and bonus, opportunities for progression and great benefits
As a qualified ATA VDA Vehicle Damage Assessor you will assist the Bodyshop Manager to oversee all aspects of the Bodyshop, ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met while maximising profitability.
33 days holiday (including bank holidays)~ Annual performance bonus
~ Health Shield cash health plan for all
~ Annual pay review
~ Enhanced Maternity / Paternity pay
~ Life assurance:
three times basic salary
~ Free breakfast cereals and milk daily
~ Free breakfasts sent to site every Wednesday
Assist with planning resource and equipment levels around budgets and financial plans.
Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning
Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed
Regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores
Manage customer complaints from initial contact through to conclusion. To carry out any root cause analysis on each complaint, identifying and implementing any actions required
Review all open job cards (daily) and report any ongoing and recurrent work in progress problems.
Assist in the correct evaluation and justification of bodywork warranty claims and provide comprehensive explanations thereof.
Bring to customers' attention any problems, faults and other issues that might impact on the performance and safety of their vehicles.
From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in.
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
