Jobs

    QA - Quality Assessor - Manchester, United Kingdom - First Central Services

    First Central Services
    First Central Services Manchester, United Kingdom

    3 weeks ago

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    Description

    We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.


    Are you a talented Quality Assurance professional? We're looking for someone to join our team as a Quality Assurance Assessor in our Salford Quays, Manchester office.

    In this role you'll ensure that all policies and procedures are being followed.

    This means you will make sure all First Central employees are operating at the required competency and meeting regulatory requirements.

    You will also provide reports and analysis of current trends to allow for further development.
    Strong Microsoft Excel knowledge
    Experience in a Quality Assurance role
    Conduct quality assurance assessments and cross validations as required, within agreed timescales and as per agreed schedule
    Identify and assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectives
    Analyse adequacy of identified risk and the reliability and adherence to internal controls
    Work collaboratively with all teams and colleagues, ensure consistency to quality assurance approach and best practice within the team
    Provide positive and constructive feedback to colleagues and suppliers, building and maintaining respectful relationships with all colleagues, working closely with other departments and supporting them as and when required
    Contribute to any ad hoc projects or policy updates as required
    Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes
    Data analysis and translation of management information to tangible actions
    Private motor vehicle insurance industry, ideally in both policy and claims environments
    Working in a financial services regulated environment Sound knowledge of insurance policy and claims principles
    Comprehensive understanding of regulatory requirements and company policies
    Strong computer skills with experience in MS Office, particularly Word and Excel
    Strives to deliver performance targets and drive business improvements to contribute to the success of the team and business
    A flexible approach and positive attitude, keen to help others
    Fantastic training and development opportunities
    Employee benefit packages to suit your lifestyle
    YOUday – we give you an extra day off to celebrate a special day
    A health cash plan
    Help with travel expenses
    The opportunity to buy additional holiday
    Company pension scheme
    Group life assurance
    Enhanced maternity and paternity pay

    We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home.

    We're happy to discuss flexible working during the recruitment process.

    As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.

    Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
    Flexible Bank Holidays
    Eight flexible bank holidays; Electric Car Scheme
    Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
    Flexible Working
    We're flexible; most roles let you mix office and home working.
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