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    Insight & Analyst Executive - London, United Kingdom - JobLookup

    JobLookup
    JobLookup London, United Kingdom

    3 weeks ago

    Joblookup background
    Description

    We are looking for an Insight Executive & Analyst to support the delivery of a new customer service platform at one of the world's top consumer electronics brands.

    For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

    You will join on a 12 month contract and will be responsible for managing the day-to-day operations of platform surveys and feedback, drawing conclusions from data to meet the strategic business goals for 2024.

    This role will:

    • Evaluate customer experience data on a regular basis
    • Manage the operations of the internal platform savers and feedback including tracking and monitoring progress
    • Work closely with various internal teams to design and develop questionnaires, complete analysis and report writing.
    • Interpret data and storytelling to senior stakeholders, providing resolutions/solutions to meet customer requirements.
    • Identify key areas to increase the efficiency of processes and implement feedback touchpoint.
    • Support the implementation of the platform and provide training for the dashboard.

    We are looking for:

    • Over 3+ years experience working with a SaaS platform.
    • Extensive experience with Qualtrics platforms.
    • Understanding of customer experience platforms.
    • Previous experience working within market research/insight - Quantitive background.
    • Attention to detail and able to work solely as well as part of a dynamic team in a complex environment.

    The role is based in the London area and is a hybrid role allowing you to work 3 days in the office, and 2 days working from home.

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