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    Client Services Administrator - Gloucester, United Kingdom - Ecclesiastical Insurance Group

    Ecclesiastical Insurance Group
    Ecclesiastical Insurance Group Gloucester, United Kingdom

    1 week ago

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    Description

    Working hours: 35 hours per week, Monday to Friday

    Duration: 12 months Fixed-Term Contract

    Location: Gloucester

    Job Ref: 202557

    About the role

    Ecclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Client Service Administrator to join our Gloucester office on a 12 month fixed-term contract.

    The role holder will contribute to defined service delivery by acting as part of a processing and administration team within Ecclesiastical's Funeral Planning department.

    Joining our rapidly expanding andinnovative Group presents a fantastic opportunity to develop your career andbecome an integral part of an inclusive, purpose-led organisation.


    Key responsibilities

    • Support the team with day-to-day administration, ensuring delivery of excellent customer service within agreed SLAs
    • Take ownership and proactively deal with client matters arising through all channels of communication
    • Ensure financial transactions are accurate and outstanding matters are proactively followed up
    • Liaise with funeral directing partners and third party suppliers
    • Keep accurate records using the Company's back office systems
    • Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical's "right first time" approach
    • Perform Ad-hoc tasks for the wider department including providing telephone cover to support the wider team

    Knowledge, skills and experience

    • Excellent written communication
    • Good telephone manner
    • Experience of Microsoft packages e.g. Word and excel
    • Proven organisational skills
    • Flexible attitude and approach and excellent team player

    What we offer

    • A competitive salary - let's discuss it
    • Group Personal Pension - up to 12% employer contribution
    • Generous annual bonus scheme up to 24%
    • 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
    • An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
    • Up to £300 annual personal grant to a charity of your choice
    • Encouraged to take at least one volunteering day per year
    • Employee Assistance Programme
    • Full study support to gain professional qualifications

    About us

    Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK's 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.

    We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

    At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.

    If you need any additional support during therecruitment process, then please let us know.

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