Customer Experience Coordinator - London, United Kingdom - Hanson Wade

Hanson Wade

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a bright and enthusiastic Customer Experience Coordinator with a "can-do" attitude to join our growing Event Delivery team here at Hanson Wade.

As a Customer Experience Coordinator, you will be helping our customers on a broad range of queries, problems and issues.

You will support new or existing customers with their enquiries, helping to find the right solutions to their needs.

You will be responsible for collecting, analysing, and interpreting customer feedback to provide actionable insights that drive business growth and enhance the customer experience.

If you have a passion for delighting customers and have a creative mindset this role could be perfect for you.

Key Responsibilities:

Handling multiple interactions at the same time
Analysing and reporting on both quantitative and qualitative customer feedback
Coordinate with technology and other teams responsible for delivering these changes, ensuring that communication is effective between teams on priorities, progress and issues
Encourage problemsolving, design thinking, strategic thinking and customerorientation across the organisation
Acting as the source of truth for all customer experience data; analysing findings, sharing key insights across the business as well as identifying any data gaps or future opportunities
Supporting the Event Delivery team in preparation for live events
Must have higher education degree or similar
Must have experience working with customers
Must have a strong passion for customer experience
Will be highly efficient and have an organised approach to your workload
Will have the ability to work well under pressure and deal with high work volumes
Will be able to adapt and change priorities according to immediate business needs

Why Choose Us?

We offer wellbeing bonuses such as a personal learning budget, yoga in the office, employee assistance programme and wellbeing champions
Private health and life insurance
Hybrid working arrangement 1 day a week in the office
Amazing social clubs such as book club, chess club, fiveaside and many more
1 extra day of annual leave each year, up to 30 days of annual leave (not including public holidays)
Access to our Wader Hub benefits platform which include, retail, gym, hospitality, and wellness discounts
Volunteer day (we offer all our employees the chance to take a day on us to get out there and do some good)
Monthly awards and social events (we're talking sports days, karaoke nights, theatre trips, cooking courses, you name it)
Sabbatical options after 2 and 5 years
Opportunities for professional education sponsorship

£24,000 + Bonus