- create and maintain documentation
- perform all routine tasks according to process and checklists
- monitor infrastructure and applications services
- alert and take appropriate action
- participate in cross-functional teams within GTS as directed by the TechOps Team Managers.Technical Capabilities:
Skills needed for this role
- Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
- Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets.
- Change management. You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied.
- Coding and scripting. You know the scripting tools and software that are available and currently in use.
- Continual service improvement. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
- Incident management. You can diagnose and prioritise incidents, investigating their causes and finding resolutions.
- Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
- Problem management. You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures.
- Service Management Framework knowledge. You have awareness of key ITIL or other applicable ITSM framework operational processes.
- Service focus. You can take inputs and establish coherent frameworks that work.
- Technical specialism. You know how to draft and maintain procedures and documentation.
- IT Infrastructure. Designs, implements, administers and supports infrastructure technologies, solutions and services.
- Information Security. Has an appreciation of information security, designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats as core part of the solutions and services.
- Systems design. You can design systems characterised by medium levels of risk, impact and business or technical complexity.
- Systems integration. You can define the integration build and produce a build definition for interfaces between systems.
Essential skills
- PHP
- Python
- HTML/CSS/JS
- Basic Networking L2/L3
- Version Control (Git)
- SQL (MySQL/MariaDB/Postgres)
- Linux Containerization (Docker)
- PHP with REST APIs
- Infrastructure Background About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details please email All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
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Infrastructure Automation Engineer - Manchester, United Kingdom - NCC Group
Description
Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
If the following job requirements and experience match your skills, please ensure you apply promptly.
We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future.
We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as an Infrastructure Automation Engineer.
Take a look at our website here to learn more about why we're one of the leading global cybersecurity consulting firms
Role Purpose:
The purpose of the Infrastructure Automation Engineer role contribute to one of the teams that delivers the implementation, operation, monitoring and maintenance of the global IT infrastructure and platforms within the DevOps team in order to provide high quality, stable compute platforms for the business, both for internal systems and commercial platforms.
You will be part of a team providing 24x7 operations of all, but not limited to, the following infrastructure components: data centre/server room assets, networking, security technology, hosting (cloud), storage, hypervisor, container, backup, resilience, continuity/recovery.
The team is also responsible for ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available.
Key accountabilities:
A Infrastructure Automation Engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. You will be expected to:
