Appointment Coordinator/ Call Handler - Street, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

Street, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will be a member of the trusts Booking Centre team reporting to the Booking Centre Team leader.

You will be required to work closely with:

Consultant surgeons and their teams Lead nurses Administrators Medical secretaries Assistant General Manager for Booking and Access Other operational management colleagues To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units.

To manage all GP referrals through the e-Referral System.

To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trusts Access Policy at all times. To work as part of a large administrative team and provide cross
- cover as and when required.