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    Customer Service - Fareham, United Kingdom - The Workshop

    The Workshop
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    Full time Customer Service / Support
    Description

    Our client is currently seeking an experienced Customer Service & Sales Advisor to join their team. The ideal candidate should possess the necessary skills to handle orders efficiently via telephone, webchat, and email.

    Key Responsibilities:

    • Delivering exceptional customer service across different communication channels.
    • Converting inquiries into confirmed orders.
    • Processing orders, bookings, and payments.
    • Addressing customer queries and providing upsell opportunities.
    • Carrying out general office tasks and assisting team members.

    Desired Candidate Qualities:

    • Outstanding phone etiquette and professionalism.
    • Strong communication, IT, and interpersonal skills.
    • Attention to detail for accurate data processing.
    • Sales experience and knowledge.
    • Organizational skills and ability to work independently.
    • Reliable, flexible, and proactive attitude.
    • Ability to stay composed and efficient under pressure.
    • Comfortable in a fast-paced customer-oriented sales environment.

    Benefits:

    • Starting salary of £27,000 per annum, increasing to £28,113 after successful completion of a 6-month probation.
    • Generous holiday allowance increasing with years of service.

    Working Hours:

    • 8.5-hour shifts with a half-hour lunch break.
    • Operating hours between 7:00 am and 6:00 pm on weekdays.
    • Saturday morning shifts on rotation basis.

    Own transportation is required due to limited public transport options.


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