Underwriter Assistant - Wilmslow, United Kingdom - Aldermore Bank PLC

Aldermore Bank PLC

Verified Company

Wilmslow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Feel like being part of

This role will be based in our
Wimslow office however, you will be able to work a blend of both home and office each week.

You'll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.

What would your day look like?

Support the education of brokers in best practice in case submission, use of the portal and system and understanding our proposition and packaging requirements
Both technical system knowledge of the originations system and the wider supporting systems (quest, lender hub, kama etc.)
Understanding of system rules and affordability calculators to ensure adherence to policy and bank risk appetite.
A good understanding of both Residential and Commercial lending, including an understanding of complex company structures/portfolio types/asset classifications
Identification of potential external fraud, and scheme misuse to protect the bank against possible bad debts and ensure the customer is fully aware of their responsibilities under their mortgage Terms & Conditions
Identify and review changes to Standard Operating Procedures and support the implementation of improvement ideas to improve the customer experience and realise cost benefits

What do we expect of you?

Support a culture of continuous improvement working to suggest and develop ideas to improve the customer journey, inclusive of necessary controls including a review of Standard Operating Procedures to maintain their accuracy and they are fit for purpose
Have a proactive and professional approach to drive a right firsttime outcome for the customer
Ability to support, coach and develop team colleagues by training individually and across the team so that competency is attained
Undertake team monthly quality check audit and provide feedback and support with development plans when required
Continuously demonstrate a collaborative approach to meet service level agreements managing key stakeholders and inter team dependencies
Experience working in a fast paced and change driven environment, owning and driving improvements
Deliver an excellent quality of service, meeting agreed service levels and achieving individual KPIs and supporting the team KPIs
Demonstrating a consistency of delivery with strong attention to detail.

What can you expect of us?

A friendly and flexible culture, synonymous with our proposition to our customers.
A growing organisation that defines itself as being nimble, lean and strong.
A drive for continuous improvement, which you will be empowered to get behind from day one.
A communicative, accessible and approachable ExCo.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Still curious?

Join us today and we will make the same promises to you as a colleague, as we do to each of our customers.

We are committed to building a working environment that values respect, diversity, and compassion.

We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.

#backingyoutobringyourbest

Aldermore Group is an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._