Senior Fibre Installation Engineer - London, United Kingdom - Hyperoptic Ltd

Hyperoptic Ltd
Hyperoptic Ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Senior Fibre Installation Engineer

Location Coverage:
East London

Salary:
Competitive - Plus 10% quarterly bonus, company van and overtime opportunities

Working Hours:
Full-time, Monday - Friday (37.5 hours)

About the role
You will install our outstanding superfast broadband into the homes of our customers.

Utilising Hyperoptic equipment you will ensure that the customer experience during installation is of the highest standard and excellent in every way ensuring that customerscan connect as soon as they can so that they can utilise our excellent service.

You will ensure that every installation milestone is excellent.

You will be professional, courteous and will leave customers properties clean and tidy with a superfast service,which they will recommend to others.

You will also review your performance regularly to understand how you can make improvements in your customer service delivery. Adhering to business processes is key as well as identifying improvements so the customer experiencecan be constantly improved.


What will you be doing?

  • Delivering an excellent Fibre to the home (FTTH) experience to our customers with the installation methods agreed prior to works commencing and is fully active and selfcertifying your own work before signing off as complete.
  • Installation & servicing of our fibre network infrastructure equipment, including working overhead and underground PIA networks, signal testing using testers provided on our internal and external equipment,

- "Home Safe"
  • Ensuring Health & Safety is a priority when working onsite, taking into consideration your own safety, members of the public and our customers.
  • The ability to carry out onsite surveys for new customers & locations along with preparing a detailed survey report, identifying, and suggesting ways we can improve the network and our procedures.
  • Team working is an important part of working as a Hyperoptic engineer and you will need to build good working relationships across the business

What we are looking for:


  • A UK Manual driving license with no more than 6 points
  • SA001 PIA certification
  • SA002 PIA certification
  • S7 / S8 PIA certification
  • NRSWA accreditation
  • Good written and numerical skills
  • Knowledge of overhead and underground fibre network installation and maintenance
  • Working at Height including ladder, pole and tower climbing
  • Fibre Splicing
  • CAT 5e terminations
  • Fault finding & Rectification
  • Experience in Telecommunications business
  • Experience working from an exchange
  • OTDR and other Fibre Testing methodologies
  • Knowledge of Physical Infrastructure Access (PIA)
  • Strong interpersonal skills with an ability to clearly direct others and influence change
  • Practiced skills in Leading a small engineering Team

Why work for us?
Hyperoptic is the UK's hyperfast broadband provider and we're No.1 for reliability in 'Broadband Provider Survey 2021'.


We work smarter, together, being agile and responding with the speed our business and customers demand - without compromising on quality.

We stay focused, performing at our best to ensure we are focused on hitting targets and goals together.

And we strivefor excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.


Some of our Benefits

  • Excellent career progression opportunities
  • 25 Days holiday rising to a maximum of 35 with length of service
  • Private medical Insurance provided by AXA health
  • Life assurance giving you cover of 4 times your base salary
  • Our pension scheme matches your contributions up to 4%
  • Retail offers — discounts from hundreds of recognisable brands
  • Free Hyperoptic broadband if you live in a Hyperoptic area
  • Enhanced pay for new parents
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