Benefits Assessor - Wigston Magna, United Kingdom - Oadby and Wigston Borough Council

Oadby and Wigston Borough Council

Verified Company

Wigston Magna, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oadby and Wigston Borough Council

Recruitment Advertisement

POSITION

Benefits Assessor

CONTRACT TYPE

Fixed term (18 Months)

PART TIME/FULL TIME

Full time

BAND AND SCALE POINT

Band 4 / SCP - 11

SALARY PER ANNUM

£22,369 to 24,054 per annum pro rata

SERVICE AREA

Finance, Revenues and Benefits

Brief overview

We are looking to appoint a highly motivated Benefit Assessor delivering all aspects of our Housing Benefit, Council Tax Support and Discretionary Payments Service.

Contributing effectively as part of a small team, the post holder will be performance driven in processing claims promptly and accurately and delivering an excellent service to customers.

Organising and prioritising competing workloads to meet set targets.
Using benefit software to process claims for housing benefit and council tax support.
Using an electronic document management system to assess claims for housing benefit and council tax support.

Experience of completing Housing Benefit Matching service and Housing Benefit Accuracy work would be an advantage.

Able to communicate effectively across all levels;
Customer focussed;
A team player while able to work on own initiative;
Well organised, enthusiastic and self reliant; and
Committed to delivering a high quality service for our customers.

What this role has to offer:
An exciting, challenging and rewarding role with flexible working opportunities.

CLOSING DATE FOR APPLICATIONS:
Wednesday 22ndFebruary 2023

INTERVIEW DATE:
TBC

All information is treated in the strictest of confidence.

JOB CONTEXT:

Be the key point of contact for technical queries relating to the processing and payment of Housing Benefit, Council Tax Support, and discretionary payments.
Make decisions on entitlement to Housing Benefit, Council Tax Support and discretionary payments.
Work in line with the Council's Vision and Values to promote a culture which aims to deliver a high standard of service by working together to exceed our customer expectations.

MAIN DUTIES ANDRESPONSIBILITIES:

Examine claims for HB/CTS in accordance with relevant legislation, referring to agreed interpretation wherever necessary, and satisfying verification requirements using the Council's document management system.
Resolve complex Housing Benefit and Council Tax Support queries with customers.
Process work in a timely and accurate manner to enable internal and national targets and performance indicators to be achieved.
Help and assist claimants with their enquiries, including giving advice on all forms of welfare benefits.
Identify potentially fraudulent claims and promptly refer them to the DWP and/or internal fraud teams as required.
Use experience in the role to suggest improvements to processes that will benefit customers and improve team and individual performance.
Identify potential entitlement to Discretional Housing Payments and/or Discretionary Council Tax Support payments, gathering and examining information for these claims and making decisions on awards.

RESPONSIBILITY FOR RESOURCES:

The post holder will be required to ensure that any data systems under his/her control are kept secure and properly managed.

KEY FUNCTIONAL LINKS WITH:

Internal:
Allemployees of the Council and Elected Members.

External:

Residents of the Borough the General Public, other Local Authorities, external suppliers and consultants, and other external bodies, partnerships and organisations as required.

WORKING CONDITIONS & ENVIRONMENT

Oadby and Wigston Borough Council is an agile workplace, with both office based and home working. You may be required to work from other sites and places within the Borough where your professional attendance is required.
The post holder will be required to make an annual declaration in respect of interests in the Borough.

ADDITIONAL REQUIREMENTS

This job description outlines the main duties of the post but does not exclude other duties, which may be undertaken to ensure the efficient operation of the department. Other duties required will be consistent with those listed above and appropriate to the title and grade of the post.
Ensure equality of opportunity for all people, in service provision and in employment, and to work in a non-discriminatory manner in accordance with the Council's Equality Agenda, pursuant to the Equality Act 2010.
Comply with the provisions of the Data Protection Act 1998, the Computer Misuse Act 1990, Human Rights Act and the Freedom of Information Act 2000, or any amendment or any statutory re-enactment thereof at all times.
To take all necessary steps in order to ensure that information acquired through their employment or contained within the Council is kept confidential.
This job description is a record as at the date below. Any changes to the job description will be carried out in con