- Take requests for prescription repeats via the telephone, online or over the counter.
- Issue paper and electronic prescriptions to dispensing and non-dispensing patients within the required timescales for monthly repeat prescriptions.
- Answering medication queries from patients, staff members and pharmacies/care homes.
- Inputting prescription orders.
- Collate information from medication related queries/tasks and forward to an appropriate healthcare professional in a timely manner.
- Allocate medication reviews ensuring patients have attended for chronic disease reviews where appropriate.
- Provide patients with information and education on their prescriptions.
- Promotion of electronic repeat dispensing and online ordering.
- Liaise with patients and healthcare providers to obtain correct prescription information.
- Manage prescription requests from vulnerable/high-priority patients and care home staff.
- Work with Prescribers to provide a responsive repeat prescription service.
- Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions.
- Take requests for prescription repeats via the telephone, online or over the counter
- Issue paper and electronic prescriptions to dispensing and non-dispensing patients within the required timescales for monthly repeat prescriptions
- Answering medication queries from patients, staff members and pharmacies/care homes
- Inputting prescription orders
- Collate information from medication related queries/tasks and forward to an appropriate health professional in a timely manner
- Allocate medication reviews ensuring patients have attended for chronic disease reviews where appropriate
- Provide patients with information and education on their prescriptions
- Promotion of electronic repeat dispensing and online ordering
- Liaise with patients and healthcare providers to obtain correct prescription information
- Manage prescription requests from vulnerable/high-priority patients and care home staff
- Work with Prescribers to provide a responsive repeat prescription service
- Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions
- Promote safe management of repeat prescriptions, and to co-ordinate medication reviews and/or changes
- Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any such supply issues and forward information on the recommended alternative
- Be aware of monitoring requirements for selected drugs or categories of drugs and follow up required monitoring with patients concerned
- Keep up to date with the Practice's formulary and the National Restricted Drugs List
- Bring any queries to the attention of the relevant Prescriber to include over and under usage
- Liaise with external pharmacy services and patients to resolve queries and communicate changes to medications
- Build good working relationships with local pharmacies to help enable the Practice prescription service
- Check e-mails and tasks regularly, actioning them appropriately
- Create tasks and assist clinicians in managing document workflow relating to prescriptions
- Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure
- Escalate any problems to the Dispensary Manager
- Undertake training as required to support safe and effective services for the Practice
- Ensure compliance with the Care Quality Commission (CQC) standards
- Undertaking other reasonable duties within the framework of this post as directed by the Dispensary Manager.
- In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- Using personal security systems within the workplace according to Practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory/contractual/professional requirements, and good practice guidelines
- Assist in the monitoring of the correct use of Standard Operating Procedures for cleaning and infection control
- Actively identifying, reporting and correcting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas clean and sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate)
- Assist in the monitoring of waste management including collection, handling, segregation, container management, storage and collection.
- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work
- Attendance at the quarterly Protected Time Meeings
- Attendance at all mandatory and statutory training requirements as indicated by the Practice Manager.
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the Practice's ethos of recording or any errors or near misses and learning by mistakes without blame
- Contribute to the effectiveness of the team by reflecting on own and team activities, and making suggestions on ways to improve and enhance the team's performance
- Work effectively with individuals in other agencies to meet patients' needs
- Effectively manage own time, workload and resources.
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people's needs for alternative methods of communication and respond accordingly.
- Apply all Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- Will be expected to cover additional shifts during excessively busy periods and/or annual leave.
- Be able to demonstrate an understanding and commitment to working within a large Primary Care Team
- Ability to remain calm under pressure
- Capable of working unsupervised
- Capable of consistent accuracy and concentration under pressure
- Keen to learn new skills
- Self-motivated but aware of limits of authority
- Excellent communication both verbally and written, demonstrated with all people at al levels and in all circumstances
- Ability to organise own tasks and work systematically
- Ability to respect confidentiality at all times
- An enquiring mind with a willingness to learn new skills and procedures
- Good level of education to GCSE standard or equivalent
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocols
- Previous experience of working in General Practice Dispensary, Community Pharmacy, Primary Care
- Use of clinical systems software , EMIS
- Reception/customer care experience
- Demonstrate an understanding and commitment to good standards of patient care
- Enjoys working as part of a Primary Care Team
- Flexible in approach to work and ability to cover colleagues during busy periods/leave
- Understanding of and commitment to Health & Safety in the workplace
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Prescription Clerk - Hereford, United Kingdom - Taurus Healthcare Limited
Description
Job summary
We currently have a vacancy for a Prescription Clerk to be a first contact for medication related queries. The successful candidate will ensure patients are receiving high-quality care regarding their medication process, and monitor high-risk patients. They will also provide patient education on medication ordering and advise them when appropriate.
The post-holder will project a friendly image to dispensary patients and other visitors, and deal with queries in a professional, courteous and efficient way across both Weobley & Staunton on Wye Surgeries.
This position is for 20 hours per week and is based at our Weobley Surgery.
Interviews to take place on 17th June 2024.
Informal enquiries can be directed to Claire Rushton, Dispensary Manager on or Suzi Prince, Practice Manager.
Main duties of the job
About us
Taurus Healthcare Ltd is advertising this position on behalf of Weobley & Staunton on Wye Surgeries. This means that Weobley & Staunton on Wye Surgeries is the employing organisation and will make the final decision on appointing candidates.
Taurus Healthcare Ltd, on behalf of Weobley & Staunton on Wye Surgeries, will collate all relevant information for the purpose of the recruitment and pre-employment check process. This information will then be securely transferred to Weobley & Staunton on Wye Surgeries.
The Weobley & Staunton on Wye Practice is a rural dispensing GP surgery, split across two locations with approximately 6,507 patients.
Job descriptionJob responsibilities
Job Summary
The post-holder will project a positive and friendly image to dispensary patients and other visitors, and deal with queries in a professional, courteous and efficient way across both Weobley & Staunton on Wye Surgeries.
To be a first contact for medication related queries and ensure the patient is receiving high-quality care regarding their medication process and monitor high-risk patients. Provide patient education on medication ordering and advise them when appropriate.
Job Responsibilities
Confidentiality
Health & Safety
The post-holder will promote and manage their own and others' health and safety and infection control as defined in the Practice's Health and Safety Policy, the Practice's Standard Operating Procedures, and the Practice's Infection Control Policy and procedures. This will include (but is not limited to):
Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Professional/Personal Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Quality
The post-holder will strive to maintain quality within the Practice and will:
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Contribution to the Implementation of Services
The post-holder will:
This job description is neither exhaustive or exclusive and will be reviewed annually in conjunction with the post holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partners, Practice Manager or Assistant Practice Manager.
Person SpecificationPersonal Qualities
Essential
Desirable
Skills & Abilities
Essential
Qualifications
Essential
Experience
Essential
Desirable
Knowledge & Understanding
Essential
Desirable
