Customer Service Advisor - Romford, United Kingdom - Omega Recruitment

Omega Recruitment

Verified Company

Romford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title :

Customer Service Advisor:

Contract Type : Temporary
Pay Rate £14.34 ph
Start Time 09:00 AM End Time 05:30 PM

Hours Per Week

Full Time

INTERVIEWS:

ASAP

The post holder reports to: Senior Practitioner/Team Manager.
The post holder may be required to work from multiple locations if required.
To deliver the highest standards of customer service in line with the Council's values.
Receive and handle enquiries across a range of frontline services, through a variety of access channels including but not limited to telephone, web and electronic, aiming to achieve first contact resolution for the customer.
Responds to the majority of enquiries unless level of complexity requires it to be reassigned to seniors for screening and/or triaging.
To signpost and redirect people to appropriate community and health partners and to ensure this is recorded on the required systems.
To provide appropriate written information and/or referrals to provider organisations on the persons behalf
Ensure recording is compliant with Adults Social Care principles and practices

Qualifications
‐ Experience with Microsoft Office
‐ GCSE Grade A-C (or equivalent) in English Language and Mathematics
‐ Ability To Communicate Effectively Both Orally & In Writing To A Wide Range Of People
‐ Relevant professional level qualification
‐ Ability To Work As Part Of A Team And On Own Innitiative
‐ Previous experience in similar role
‐ Ability To Organise Own Workload To Meet Targets & Deadlines

Salary:
£14.34 per hour

Experience:

- customer service: 1 year (preferred)

Work Location:
In person