Jobs
>
Customer Service Advisor

    Customer Service Advisor - Staplecross, United Kingdom - WRS Recruitment

    WRS Recruitment
    WRS Recruitment Staplecross, United Kingdom

    1 hour ago

    Default job background
    Permanent, Full time
    Description

    Job Title:
    Customer Service Advisor


    Salary:
    £22,000 - £22,500 per annum


    Job Types:
    Full-time, Permanent

    Schedule: 9am - 5:30pm


    Location:
    East Sussex


    Job purpose:


    The role entails providing customer support duties, which include interacting with customers to provide information about an organization's products and services, etc.

    It also involves successfully managing inbound and outbound calls, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the company.

    The candidate will learn each of our client's service delivery lines.


    Key tasks & Responsibilities:
    Manage all aspects of client onboarding including data entry, answering the phone,
    outbound calling, and receiving email correspondence; maintaining referral source
    information and log, and data input into appropriate database. The duties also include communicating with the sales team and finance team to validate client information. Responsible for coordinating, collecting, and imputing all patient information and new client set-ups into a customer information system.


    H&S Responsibilities:

    • To work in line with duty of care to self and others.
    • Ensure our client's compliance with H&S regulation and company practice

    Environmental Responsibilities:

    • To ensure own role is managed in line with Environmental policies.
    • Ensure ASE's compliance with environmental regulation and company practice.

    Education/Qualification Standard:

    • Good standard of GCSE Grades

    Knowledge/ experience required for role:

    • A background in healthcare, optical care or insurance customer service is preferred
    • Excellent customer service and problemsolving skills
    • The ability to work both independently and as part of a team, and timemanagement and organizational skills.
    • Exceptional verbal and written communication, interpersonal, and activelistening
    skills.

    • Phone handling skills, as well as the ability to prioritize issues and respond accordingly.
    • Good standard of computer literacy
    • Training will be provided

    Key internal relationships:
    Commercial Director, Service Delivery Manager and other
    internal ASE Customer relations/support team members.

    Key external relationships:
    Development and maintenance of relationships with
    corporate customers and their employees

    Working base/ travel:
    Office based, however Friday is a discretionary work from home
    day
  • WRS Recruitment

    Customer Advisor Training

    2 days ago

    WRS Recruitment Staplecross, East Sussex, United Kingdom

    Job Title: Customer Service Advisor · Job Types: Full-time, Permanent · The role entails providing customer support duties, which include interacting with customers to provide information about an organization's products and services, etc. · It also involves successfully manag ...