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    Concierge Consultant - London, United Kingdom - Selfridges

    Selfridges
    Selfridges London, United Kingdom

    Found in: Talent UK C2 - 6 days ago

    Default job background
    Permanent
    Description

    Concierge Consultant

    Role Responsibility

    As a Concierge Consultant you will:

  • Act as the first point of contact for customers
  • Work on the shopfloor, supporting the Deputy Head Concierge
  • Deliver an extraordinary experience for all customers
  • Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
  • Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
  • Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
  • Make, tell and share stories

    • The Ideal Candidate

  • Engage clearly, Confidently and professionally with all customer, team members and managers.
  • Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
  • Be customer centric and excellent in delivering world class service
  • Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
  • Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
  • Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
  • Provide feedback from customers to the wider team to ensure increased service levels
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