Customer Service Technician Support - Tadworth, United Kingdom - People Source Consulting

Description

Role:
Returns and customer support Technician

Location:
Tadworth, Surrey - fully onsite role

Salary:
£27,000 - £33,000


This role is exclusive to PeopleSource so you MUST apply for this role via this advert

This is an exciting opportunity within our customer technical support team to join our journey to drive sustainable use of the world's natural resources, you don't need to investigate any technical issues but you must have a technical awareness with strong communication skills.

This role will be responsible for processing all product returns from goods in receipt, through evaluation to resolution.

The returned products will be a mix of our leading-edge remote telemetry sensors and loggers and other ancillary parts. These include battery and DC powered devices that are used across a wide range of applications and geographical regions.

This is a customer focused role requiring good organisation, analytical and communication skills to provide feedback to customers and reporting KPI's to the business.

The role will work across Product Management, Engineering and Operational teams to provide world-class support to our customers.

Principal Accountabilities

Ensuring goods are processed promptly as they arrive
Test and identify any faults and provide feedback to business to improve quality
Clear communication channels to customers and internal departments
Excellent organisational skills to ensure goods are accurately tracked through process
Any eye for detail to identify potential product issues
Good understanding of KPI's and importance to business
Ensure compliance to relevant policies, procedures, statutory, regulatory requirements
WEEE recycling and Lithium battery recycling in accordance with statutory, regulatory and company processes or requirements

Education/Experience

General education including GCSE passes or equivalent.
Relevant technical qualification in an engineering discipline, (preferably electronic engineering or computer science).
Ability to interpret engineering documents, including drawings, bills of materials etc.
Customer-facing skillset managing internal & external stakeholders
MUST have a technical awareness and organisation skills
Goods in and Goods out experience is desired

Personal Qualities

Excellent organisational skills
Ability to work on own initiative and as part of a team
Ability to concentrate for extended periods of time on repetitive tasks
Able to work effectively to deadlines
Ability to manage priorities and stakeholder management
Excellent communication skills, written and oral
Ability to deal with situations in a calm and efficient manner
Willingness to learn
Must be able to adopt a "hands on" approach
Fluency in English is essential - oral and written

How to apply?

Send a CV to