Apprentice 1st Line Support Analyst - Meppershall, United Kingdom - Centrality

Centrality
Centrality
Verified Company
Meppershall, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Location:
Meppershall, Bedfordshire


Contract Type:
Full time, Permanent


Salary: 22,000


Hours: 40

Centrality have an exciting opportunity for a 1st Line Support Analyst to join our experienced service desk team.

In the 1st Line Support Analyst Role, you'll be responsible for receiving, logging, processing and monitoring tickets received into our IT ServiceDesk, ensuring all client support requirements are managed in a courteous and professional manner.

You'll be used to problem solving with clients, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales utilisingthe call-logging software, you'll understand when an incident you are working on needs escalating to a senior team member.

You'll be able to demonstrate good interpersonal skills such that you feel just as comfortable dealing with a junior member of a customer'steam as you would be conversing with a director.

What you will need to bring

When you join Team Centrality, you will be rewarded with the opportunity to work with a team of likeminded individuals who enjoy working with a diverse range of customers.

We value an individual's contribution their opinions and feedback and have a commitmentto equality, inclusion, and diversity.

These are the key attributes we look for in our team:

High levels of integrity, doing what they say they will do
Professionalism and passion for customer excellence
Thirst and personal commitment for continual learning
Ability to develop positive relationships, and seek feedback to improve
Pride in delivering positive outcomes
Interest to want to work with the latest Microsoft Technologies
You'll need to have the following Qualifications, skills, and experience for this role:
Able to work using own initiative with a 'can do' approach and attitude
Previous experience in a customer service role, User-focussed, empathetic and when appropriate, a firm approach
Pleasant, confident and professional telephone manner
Enthusiastic with a passion for technology
Good problem-solving skills and techniques
Ability to prioritise, work under pressure and to tight deadline
Good attention to detail and quality
Willing to participate in professional development specific to role
Excellent communication & interpersonal skills, written and oral, confident with all levels of user up to and including director level
A strong, amiable and flexible team-player
Some knowledge and understanding of IT systems is desirable; however full training will be provided
What Centrality can offer you in return

Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.


Our employee rewards include:
25 days holiday as year increasing to 30 with service
Company bonus scheme
Commitment and sponsorship for technical and professional development
Employee Assistance, Westfield Health Cash, free yearly flu vaccination vouchers
Flexible working dependent upon on the role
Company parties and team social nights out to celebrate our success as a team
Free onsite refreshments, snacks, and a tuck shop
Monthly pizza, just eat vouchers
Support for charity/volunteering
Endless Starbucks coffee and fruit
Your personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us
About Centrality

Founded in 1996, Centrality has prided itself in growing through reputation through service excellence and commitment to delivering precisely the solutions its clients needed rather selling technology just for technology's sake.

Our growing team are at the core of delivering this strategy; talented IT professionals that care passionately about our customers.

Our commitment to our people is core to our DNA to ensure they have the learning and development time, to deepen and broadentheir skills so that they remain relevant in an ever-changing technology landscape and grow.

Our honest, friendly approach with customers, coupled with deep technical expertise ensures we deliver real business results through teamwork and partnership.

Our customer base has steadily grown over the years through the referral of the service we deliver.

We expect individuals to be able to uphold our core values, of having a strong work ethic, focus on service excellence, a passion to collaborate with colleagues and customers, take personal accountability for their ongoing learning, who are well organised andable to deliver results.

We operate a flat organisation structure were there are no boundaries, and employees are encouraged to work with colleagues at all levels.

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Salary:
£22,000 per annum, dependent on experience

Hours:
Shift based, average 40 hours per week (core working hours will be 07.00 to 19.00 Monday to Friday) with occasional weekend cover required on a rotational basis (around one weekend in seven)

You may also have experience in the following:

IT Support Technician, 1st Line Support, First Line Support, IT Service Desk Analyst, Technical Support Analyst, System Support Analyst, IT Support, Technical Support, Desktop Support, Help Desk, IT Support Technician,etc.

REF-203720
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